Pros
Very good at getting requested days off. Decent pay if you play the system right.
Cons
Extreme top down management style. Very little autonomy at the store level. Best way to get promoted to suck up to management. I've seen numerous poorly qualified people promoted simply because they suck up, while many other competent people have been passed up for promotion because they didn't. They also tend to hire PSM's instead of promoting from within so they can keep payroll low, and because its easier. On average, it seems to take 3-6 months to promote a CSR to PSM, whereas hiring a new PSM off the street can happen in two weeks. They also obsess about selling little extras, and rate store managers performance based on this, instead of overall customer satisfaction. Also have abysmal annual raises. Only two decent raises I received were when I went from part time to full time, and when I was promoted to PSM.