AutoZone reviews

3.3

54% would recommend to a friend

(7,513 total reviews)
avatar

Phil Daniele

50% approve of CEO

49% positive business outlook

AutoZone has an employee rating of 3.3 out of 5 stars, based on 7,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AutoZone employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
1.0
May 5, 2010

Very bad employer.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pros of working at Autozone are virtually nill. Their checks dont bounce and thats about it. They have a 20% discount for employees which is the same discount they extend to customers using their reward system.

Cons

Uniforms must be paid for by employees. Benefits take a year to kick in at full time, few employees are full time. Corporate "culture" amounts to infantile mantras and corporate boot licking. This company constantly issues reports for every little thing that goes on creating a mountain of worthless paperwork. Im surprised they dont keep track of how many times employees go to the bathroom. The stores are micro managed to the extreme, the store manager has little authority thus can not act effectively to deal with problems. They treat everyone like they are under suspicion of theft with their overly redundant password system. Attendance policy is overly strict especially for those with families or school. The majority of their parts are rebuilt in third world countries and have constant quality control issues.The the lifetime warranty is useless because you will have to change a defective part multiple times so its cheaper in the long run to buy a better part elsewhere. Autozone does not allow employees access to the internet even though it could be a very helpful tool in many situations. Employees get around this by using personal devices to access the net. Technically cell phones are forbidden for anyone but store managers a policy which is obviously impossible to enforce. The stores are chronically understaffed thus employees are assaulted with a legion of impatient customers. Company policy requires that you answer the phone by the third ring even if you are helping counter customers. This practice is offensive to most people and leads to complaints and mistakes.

2.0
May 3, 2010

A look at AutoZone

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good business Growth. Seems to know how to get and retain automotive customers. Consistently pay bonuses. Most stores are pretty nice to shop in.

Cons

Poor communications. Very unprofessional. They talk about team but don't practice it. The talk about diversity but don't practice it. They talk about treating people with respect but don't.

1.0
May 3, 2010
Recommend
CEO approval
Business Outlook

Pros

The checks don't bounce ok benefits 20% discount on somethings Fortune 500 company (which they never let you forget about)

Cons

Their "culture" is one of job threatening when you don't sell enough wittdjr/ checkout challenge(sales add ons) or when you catch the DM or other upper managers in a lie. (which they do on an hourly basis) Their pay/benefits is not comparable to other companies. They hire people with no automotive knowledge and expect them to work on cars with out any real training ( or threaten to fire you if you refuse) They will cut their allready tight payroll to artificially inflate the stock price at the end of each quarter(they cut almost 50 hours out of my store) without reguard for customer service levels or employee pay or work load . Most of the time leaving 1-2 people on the counter. Way too many chiefs and not enough Indians. Store managers have no authority to do anything but are held accountable for everything. Store managers are not backed up by the company at all.

Viewing 7459 - 7461 of 7,513 Reviews

Glassdoor has 8,326 AutoZone reviews submitted anonymously by AutoZone employees. Read employee reviews and ratings on Glassdoor to decide if AutoZone is right for you.