Availity reviews

Thank you for taking the time to write a review. We are so glad that you enjoyed your time at Availity—we couldn’t agree more that we work with some of the best and brightest in the industry, and we love what we do. We even became a Great Place to Work-certified company in 2020. At Availity, we value feedback from our associates and use it to improve our processes and culture. Unfortunately, it sounds like you found yourself in a stressful environment of competing priorities. If you were still here, we would recommend that you set time with your manager to discuss your situation and if that kind of conversation didn’t prove fruitful, we’d ask you to share the feedback with your HR Business Partner or anyone in the management chain. We have an open-door policy and take action when we see themes. It sounds like this took longer than it should have and for that we’re sorry. If someone leaves Availity, we, we want it to be for the right reasons – a better opportunity for them or their spouse/family, a growth opportunity in an area that we don’t have at Availity, or maybe they want to change their career path. We don’t like seeing associates leave out of frustration; that’s why we encourage an open and inclusive dialog, so we can address issues head-on and try to make Availity a great place to work for everyone. Thank you again for your review. We wish you all the best in your future endeavors.

Thank you for taking the time to share your review. We are so glad that you are enjoying our people, benefits, and culture. We’ve put a lot of energy into becoming a great place to work, so your acknowledgment is appreciated. We hear your comments on training and are actively working to improve new client service associates' training processes. Based on associate feedback and the transition to remote training and learning, we are evaluating changes to our training curriculum to include more opportunities for ‘practical’ training. This will likely include more time listening to experienced reps take live calls, side by sides, as well as some forms of role-playing. We recognize the value in practice to gain confidence in all of the possible reasons our customers need our support when they contact client services. We are committed to improving learning and training remotely and when we return to the office. We have people in place to support our new client service associates when they need help assisting callers, and we know that getting everything down takes time and practice. Thank you again for your review and the feedback. We are happy to have you as part of the Availity team!