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      BB&T

      Engaged Employer

      BB&T reviews

      3.4

      58% would recommend to a friend

      (2,374 total reviews)
      avatar

      Kelly S. King

      82% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      BB&T has an employee rating of 3.4 out of 5 stars, based on 2,374 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BB&T employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      2K reviews
      3.0
      Nov 20, 2014

      Strong company whose front line employees are haunted by uncertainty

      Branch banker team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      The bank's training and development infrastructure is exceptional, I am consistently impressed by how much more competent BB&T front-line employees are than those that staff competing institutions. The bank also pays reasonably well, and the sales incentives are attainable at the branch level. The healthcare and retirement benefits are significantly better than those offered by competing institutions. This bank is certainly making money and has an extremely loyal following among small businesses due to low employee turnover. Since there is low turn-over, there is a sense of teamwork/camaraderie that is hard to create in banking.

      Cons

      While the sales incentives are pretty attainable, the sales pressure is significant, though you will get that in any banking role. My biggest pet peeve is the growing feeling that "something is up" with our branch model, and that information is being withheld from branch staff about upcoming changes. It is difficult to be motivated when your personal trajectory is unclear. We have had 0 communication from regional management regarding the changes to the branch and platform roles. Radio silence.

      2.0
      Sep 20, 2014

      Decent pay, but lack of help from Executives

      Bank teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay is pretty good for a bank teller. I don't receive benefits but from my other coworkers it seems OK and even better when you reach a managing level. Also, i think after 5 or 10 years or working there you get an added week of vacation with a maximum of 5 weeks paid vacation in a year. I have heard of their pension plans and my manager appreciates that when she retires.

      Cons

      Recently they have been making huge changes and issued a hiring freeze since the beginning of summer. My branch, along with other branches, have been short handed. Customers have not been happy due to the longer wait lines and lack of staff that they are accustomed to. Now we are told to work with what we have and everyone has to do more but not get compensated for the extra responsibilities. They still want us to hit our sales goals and pinch every penny as in save every pen and paper. They charge a lot of fees to clients which they have stated is their strategy to improve numbers for their shareholders. Why is BB&T's fee to cash a check one of the highest if not the highest compared to other banks. Meanwhile the busy bees have to handle the upset clients and then the guys upstairs wonder why we don't hit our numbers. Everyone has been frustrated and many people I've heard had given their notice when all this madness started. Each branch needs to bring in more with less. Also, their software needs a complete update! It takes so long to process a transaction and we waste so much paper. We don't even have pinpads to swipe a card. Also, I have not seen a large national bank who needed their customers to write a check in order to withdraw cash. I found that very backwards and outdated. And install the no envelope deposit ATMs at every location. You are losing a lot of money due to fraud at the ATMs. Not to mention you are just behind in times. Wells Fargo had those ATMs since 2008 or so.

      Viewing 34 - 36 of 2,374 Reviews
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      Glassdoor has 2,445 BB&T reviews submitted anonymously by BB&T employees. Read employee reviews and ratings on Glassdoor to decide if BB&T is right for you.