BECU reviews

Supervisors are in meetings all day and not very approachable and hardly ever at their desks. One supervisor has 15 employees to account for. Outdated policies and procedures and different procedures in person than what I had over the phone. Training was not good I felt like I was thrown under the bus and to figure it out on own or was being tracked on how many times I called the assistance line. I was told one way by a trainer but a peer or supervisor would tell me it was wrong and do it another way. Not able to schedule PTO more than 6 months in advance and the bidding was very confusing and not able to use days you wanted to. No advancement only lateral moves. BECU did not hire one supervisor from within only from the outside.

High stress, low paying role. Went through a big transition period while I was there, the increase in membership resulted in BECU being less "member focused" and more profit focused. This resulted in a less than desirable work environment for the consultants, who have to deal with chronic under-staffing (good luck trying to use that PTO), limited room for career growth, intense micro-management (nearly every movement is tracked including bathroom breaks), excessive sales goals, little support from management when dealing with difficult or dangerous members, high firing and turnover rate of staff.