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      BECU

      Engaged Employer

      BECU reviews

      3.0

      40% would recommend to a friend

      (701 total reviews)
      avatar

      Beverly Anderson

      48% approve of CEO

      37% positive business outlook

      Ratings by demographic groups

      BECU has an employee rating of 3.0 out of 5 stars, based on 701 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BECU employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      701 reviews
      2.0
      Oct 18, 2024

      Do not Recommend

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay Work life balance Remote job

      Cons

      Top heavy management Micromanaging Too many lay offs

      avatar
      BECU Response
      1y
      Thank you for sharing your feedback. We take your concerns about micromanagement, and layoffs very seriously. As the organization continues to grow, and as we focus on being able to help even more members in the future, we've made investments in the senior leadership levels that will impact employment down their chains. Layoffs are something we never take lightly and are a last resort. We will ensure we share your valuable feedback with the appropriate channels, so that it may be used in future considerations.
      1.0
      Oct 17, 2024

      Awful

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great wages, vacation, and benefits.

      Cons

      I have worked in call centers for over 15 years and have always climbed the ladder pretty quickly. This company has the worst training, I have ever had. They don't show you how to use the system to answer customer questions. Instead they just have you learn policies to follow. The problem is that, customers aren't generic, they normally have a lot of other questions....so you spend a lot of timing digging to find the info or calling a lead. I had three people in my class with ADA, all fired quickly. If anything goes wrong they quickly drain your PTO and then fire you. And people in training are so stressed.

      avatar
      BECU Response
      1y
      We greatly appreciate former team members sharing their experience working for BECU and connecting with our organization’s purpose. Thank you for the time you spent helping serve our members and their communities. We know sharing constructive feedback may be difficult, but thank you for doing so - we can't enact change without it! We hear your concerns around training and process efficiency, and will ensure these are shared with the appropriate channels for consideration as we continue to build processes into the growing organization.
      3.0
      Oct 16, 2024

      VP

      Vp
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mission to help members achieve financial freedom

      Cons

      Culture has changed to be more bank-like

      avatar
      BECU Response
      1y
      We really appreciate former team members sharing their experience working for BECU and connecting with our organization’s purpose. Thank you for the time you spent helping serve our members and their communities. Our not-for-profit and "People Helping People" model is something that is at the core of BECU. Thank you for sharing how you've felt there is a culture change; we take this very seriously, and will ensure we share this feedback through proper channels.
      Viewing 109 - 111 of 701 Reviews
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      ReviewsBECU reviews

      Glassdoor has 749 BECU reviews submitted anonymously by BECU employees. Read employee reviews and ratings on Glassdoor to decide if BECU is right for you.