BT Group reviews

3.6

68% would recommend to a friend

(10,852 total reviews)
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Allison Kirkby

73% approve of CEO

56% positive business outlook

BT Group has an employee rating of 3.6 out of 5 stars, based on 10,852 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BT Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

11K reviews
4.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Company has good benefits and competitive pay. There are several great benefits including discounted internet and phone plus very flexible working hours. The people are great and the atmosphere is very inclusive.

Cons

The introduction of an AI based call listening system that you don’t get trained on directly affects if you get your bonus or not. For 18 months I always got my bonus based on good customer feedback but since the AI has come in I haven’t received my bonus. It’s cost me almost £100 a month.

3.0
Mar 8, 2026

Culture

Recommend
CEO approval
Business Outlook

Pros

- inclusive - good policies

Cons

- small office area - not many cons to mention

4.0
Mar 7, 2026

Negotiate

Recommend
CEO approval
Business Outlook

Pros

Good company benefits, life insurance, dental insurance, salary sacrifices, access to training

Cons

They dont like paying market range to existing staff.

Viewing 157 - 159 of 10,852 Reviews

Glassdoor has 11,835 BT Group reviews submitted anonymously by BT Group employees. Read employee reviews and ratings on Glassdoor to decide if BT Group is right for you.