For the past year, the leadership over this department has evolved into a "Mean Girls" style clique. If you ever hold any amount of responsibility, you are expected to follow the supervisors to the letter and never complain about anything they do- whether it's them spending exorbitant amounts of times in "meetings" to gossip about employees, or engaging in inappropriate relationships, or retaliating against employees who go to HR with any complaints or feedback. One day, they will treat you like you are best friends, and then the next, they will have decided they no longer like you and make up false accusations to demote or fire you, and they will use every tool they have to humiliate you and frustrate you into quitting.
Leadership here also excels in making up weird new protocols or rules to follow that make everyone's lives harder, provide no benefit to customer or to employees, and then implement these changes in such hamfisted ways with a severe lack of communication that each change ends up in waves of employees, some who have been here for years, becoming overworked and underpaid and massive amounts of attrition follow.
Oh, and don't expect HR to have your back at all. If you make a complaint, it should be understood that no matter how sensitive it is, if it's about a member of upper leadership it WILL be leaked in full to them, including who submitted the complaint and when. HR is more concerned with protecting the clique than following their own guidelines about retaliation and confidentiality.
Operators here are numbers and they are tools to be used to further the careers and the egos of those who are supposed to be "mentoring" them and training them.
