Is Best Western a good company to work for?

Best Western has an overall rating of 3.4 out of 5, based on over 2,688 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 52% of employees would recommend working at Best Western to a friend and 42% have a positive outlook for the business. The best reviews about Best Western have been left by employees working as Front Office Manager , Front Desk Manager and General Manager .

Does Best Western pay their employees well?

According to anonymously submitted Glassdoor reviews, Best Western employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Best Western. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Best Western?

52% of Best Western employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Best Western 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Best Western?

Front Desk Agent (256) , Front Desk Receptionist (190) , Housekeeper (123) , Night Auditor (65) , Receptionist (60) , Front Desk (51) , General Manager (46) , Night Auditor/Front Desk Agent (42) , Housekeeping (37) , Front Desk Clerk (35) , Manager (35) , Customer Service Representative (29) , Front Desk Associate (28) , Front Desk Manager (19) , Breakfast Attendant (18)

What are the pros of working at Best Western according to real employee reviews?

"The people you work with are all great and help you out if you ever need help" ((in 122 reviews)); "The staff was friendly and easy to work with." ((in 81 reviews)); "Some coworkers were nice and I miss them a lot had left by the time I did though." ((in 58 reviews)); "Managers were great" ((in 47 reviews)); "Good work environment and organized" ((in 43 reviews))

What are the cons of working at Best Western according to real employee reviews?

"you have 0 chance to grow and the management is very poor they treat you very badly!" ((in 163 reviews)); "Pay is low and customers make or break the job" ((in 162 reviews)); "No benefits thats about it" ((in 86 reviews)); "Long hours and over hour's" ((in 56 reviews)); "No training provided." ((in 31 reviews))

What are employees saying about Best Western layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Best Western layoffs and their outlook for job security at Best Western in 2026.

What are the top reviewed Best Western locations?

Phoenix , Houston , Dallas , Los Angeles , Chicago , San Antonio , New York , Kansas City , Madison , Milwaukee , Cedar City , Tucson , Bozeman , San Diego , Wichita , Fort Myers , Miami , Cortland , Mesa , Tempe , Burlington , Nashville , San Francisco , San Jose , Longmont , Elko , Las Vegas , New Orleans , Seattle , Seaside

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Best Western

Best Western reviews

Item: Best Western
Rating: 3
Author: Front Office Manager

3.4

52% would recommend to a friend

(2,360 total reviews)

Larry Cuculic

57% approve of CEO

42% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.0

Culture & values

3.0

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Best Western has an employee rating of 3.4 out of 5 stars, based on 2,360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Best Western employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Aug 20, 2008

The truth about working for Best Western Squire Inn in Grand Canyon, AZ.

Food & beverage supervisor

Recommend

CEO approval

Business Outlook

Pros

All employees know one another by first name. Supervisors tend to support each other especially when you are new. Most long time employees are very knowledgeable and are helpful.

Cons

Best Westerns are privately owned businesses and management has a high turnover rate. It is unstructured and they do not have to play by the rules. There are numerous non citizens, as a results, if you are cheap labor and a hard worker you can be treated fairly. Easily management can treat you unfairly which is why management and supervisor has a high turnover rate. Depending on your negotiation skills you can be paid well especially for the location in Grand Canyon.

3.0

Jul 7, 2008

Okay job, but can you make a career out of it?

Front office manager

Recommend

CEO approval

Business Outlook

Pros

The people that I work with are very involved in each other's lives, and get to know one another. It's a friendly and familiar place to work. There is a lot of attention given to customer service, which in my opinion is the most important part of any job in the public eye. Knowing that the senior management all the way up to the top care about their customers and are constantly trying to find ways to improve. It's also nice that they have dozens of contact numbers at our fingertips, so even a new entry level employee has the resources they need to excel.

Cons

All Best Western hotels are independently owned. That means that even working for a large company such as Best Western, you may not be entitled to all, if any, benefits. There doesn't seem to be a lot of room to advance from a locally owned hotel in to BW International. It would be nice to know that you could make a career out of the job that you are doing. Also, there are so many corporate brand standards and guidelines that you must stick to, and not all of these make sense for every property and employee across the country.

Viewing 2359 - 2360 of 2,360 Reviews

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Housekeeping Room Attendant

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