Being in CSD means having to occasionally reach out to other departments, even their leadership team only to wait days to get an answer and by extension, no accountability. Being a manager in another department outside of Client Success Dept. means having the benefit of ignoring emails and messages with no regard to the nature of it, whether its a costly error from one of their employees or even an answer - with no consequences. Eventually, you will learn to buy more time for yourself to get answers, all the while your query falls deeper into their inbox. In CSD it isn't so bad, a small handful Seniors and Team Leads are great and knowledgeable. They embody the company's policy of "Go above and beyond" - the rest aren't and are nothing short of a detriment to the Department and culture. You ask any kind of question or even coaching and you'll get an answer that sounds rehearsed and/or copy/pasted from somewhere within the vastness of the internet. You could be under a fantastic Lead and for no reason other than its Tuesday, you could get moved to a different team and suddenly be under someone who's laziness could spark the next meme trend or the one who's only love is their own voice. Favoritism runs rampant. Grammar does not.