Beyond Finance reviews

Instead of a clear call flow or script, they give you a dense QA rubric with very few guidelines, then grade based on nit-picks. Wording slip-ups are docked despite you correcting in real-time (I slipped and said "payment" instead of "deposit" and corrected myself immediately. Trainer still saw fit to lecture and repeatedly dock points for that each time. I was eventually let go). I see that they are continuously hiring still likely because they let go of most new hires based on this grading.

High call Volume Content of retention can be draining