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      BigCommerce

      Now known as Commerce

      Engaged Employer

      BigCommerce reviews

      3.7

      67% would recommend to a friend

      (479 total reviews)
      avatar

      Travis Hess

      46% approve of CEO

      48% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Work/Life balance

      3.8

      Culture & values

      3.5

      Compensation and benefits

      3.5

      Career opportunities

      3.2

      Senior management

      BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      479 reviews
      3.0
      Jul 25, 2022

      Just like any other SaaS company.

      Account service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work - Good benefits - Parental leave

      Cons

      Just like any other customer service job at any other tech company. Extremely strict on clock in and out, and lower end of pay range for position. Training was lacking, I did not feel I was adequately trained for my role. I was told to refer to internal databases that frequently did not have the answer and when reaching out to senior coworkers I was often left hanging on a question and could not complete my task because of this.

      5.0
      Jul 14, 2022

      Amazing workplace and great people

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - hybrid work - support from management - professional development resources - Culture - The people

      Cons

      You will stay busy, like most tech jobs.

      3.0
      Jul 14, 2022

      Stressful, low-appreciation job with great benefits

      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Insurance benefits -Wonderful lower level management -The pay -Paid training -Promotions from within

      Cons

      -Near no work-life balance -Upper management never seemed to care about the happiness and success of their more lower level employees -Extremely stressful job with little appreciation -There is little to no training or reference material when getting promoted & if there is, it will be out of date and scattered across many different programs & documents -First glance, the culture and values are great but very quickly starts to feel forced & not entirely truthful.

      Viewing 187 - 189 of 479 Reviews
      Related searches: BigCommerce jobs | BigCommerce salaries | BigCommerce benefits | BigCommerce interviews
      ReviewsBigCommerce reviews

      Glassdoor has 513 BigCommerce reviews submitted anonymously by BigCommerce employees. Read employee reviews and ratings on Glassdoor to decide if BigCommerce is right for you.