Does BigCommerce pay their employees well?

According to anonymously submitted Glassdoor reviews, BigCommerce employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at BigCommerce. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at BigCommerce?

67% of BigCommerce employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated BigCommerce 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at BigCommerce?

Technical Support Representative (19) , Software Engineer (17) , Technical Support Ninja (13) , Senior Software Engineer (10) , Marketing (9) , Sales Development Representative (SDR) (9) , Account Executive (8) , Customer Success Manager (8) , Manager (8) , Technical Support (7) , Sales (6) , Tech Support Representative (6) , Product Support Engineer (5) , Technical Support Specialist (5) , Customer Success Manager (CSM) (4)

What are the pros of working at BigCommerce according to real employee reviews?

"Great people with a desire to strategize and scale as BC continues to grow." ((in 81 reviews)); "good benefits and work policies" ((in 32 reviews)); "Great company to work for with competitive pay" ((in 29 reviews)); "The majority of the team is great." ((in 26 reviews)); "Such a great company, amazing managers, crew, and team." ((in 11 reviews))

What are the cons of working at BigCommerce according to real employee reviews?

"6. Can't book off PTO due to business need because of management constantly hiring ppl who just leave once they see how pathetic and ridiculous the company operates." ((in 18 reviews)); "No direction and continuous layoffs.If you are looking of such an environment then go ahead and join this company!!" ((in 17 reviews)); "From team manager to senior leadership" ((in 11 reviews)); "Weird company structure full of nepotism." ((in 8 reviews)); "No 401k match (although they may now)" ((in 8 reviews))

What are employees saying about BigCommerce layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about BigCommerce layoffs and their outlook for job security at BigCommerce in 2026.

What are the top reviewed BigCommerce locations?

Austin , San Francisco , Charlotte , Dallas , Texas City , Cleveland , Los Angeles , Miami

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BigCommerce

Now known as Commerce

BigCommerce reviews

3.7

67% would recommend to a friend

(479 total reviews)

Travis Hess

46% approve of CEO

48% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.2

Senior management

BigCommerce has an employee rating of 3.7 out of 5 stars, based on 479 company reviews on Glassdoor which indicates that most employees have a good working experience there. The BigCommerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

479 reviews

5.0

Mar 6, 2025

Exciting Turnaround Underway

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is undergoing a significant transformation, which is creating a mix of excitement and challenges. While some veteran employees are struggling to adapt, the changes being implemented are necessary for modernization and future success. Leadership is focused on updating our product development processes and market approach, which is invigorating for those who embrace change. For those willing to weather the current turbulence, the potential rewards could be substantial.

Cons

Be prepared for a fast-paced, evolving environment. If you're adaptable and excited by the prospect of contributing to a company's turnaround, this is an excellent opportunity to be part of something special.

BigCommerce Response

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you’re enjoying your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com or reach out to your HRBP.

4.0

Feb 22, 2025

Review Headline

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Not boring projects and people

Cons

The salary X2 lower in EU compared to the US one The stock seems to be dead

BigCommerce Response

Thank you for taking the time to provide feedback! We appreciate your input! If you have any further feedback to share, please email us at ta@bigcommerce.com or reach out to your HRBP.

4.0

Feb 21, 2025

Solid product, great people but leadership can't figure it out

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- BC hires great people - Is finally focusing on the product and its ideal customer rather than trying to be a product that it isn't. - Supportive culture - Good work life balance - Senior and Director leadership is caring and supportive - Really positive outlook for the product

Cons

- Has cut 10% of staff every year for the last 3 years and last year they cut most of their top performers that brought in the most revenue - No 401k match (although they may now) - Lower pay than most tech companies for the same roles - Either BC has the right people in place or they have the right direction to work in with the right leadership but never both - If you are remote, you aren't invited to the office much even for kick offs or planning. So you will feel a bit secluded. - Not much room for career growth as they keep cutting people

BigCommerce Response

Thank you for taking the time to provide feedback! We appreciate your input and are happy to hear you enjoyed your experience here. If you have any further feedback to share please feel free to email us at ta@bigcommerce.com.

Viewing 25 - 27 of 479 Reviews

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