Billtrust reviews

Lower than industry salary Basic benefit Not a good business outlook

In my first couple of months, three upper management roles were replaced, and a large number of newly hired employees (brought on for newly proposed roles) were suddenly let go. It created a chaotic, unstable atmosphere and sent a clear message that leadership decisions were reactive and short-sighted. The so-called "unlimited PTO" is misleading. Though the company claims employees take off around four weeks annually, I took two days off in six months. When I requested three more, I was also told that though PTO is open, it's not unlimited, and I should pay closer attention to how much PTO I am taking. I was also told that senior team members had priority and I’d have to cover... despite those same team members already taking many weeks of PTO. The culture is far from the collaborative and open environment they advertise. Most employees seem overworked, disengaged, and burned out. There’s an unspoken “keep your head down” mentality, and casual conversation or connection is met with discomfort or even annoyance. It genuinely feels like that attitude trickles down from leadership. Morale is low, and it’s clear people are just trying to get through the day. Upper management is micro-managing and not allowing employees to own their work, which has resulted in a lower quality output on all fronts due to employees not being given the opportunity to put their expertise to use. Any sense of camaraderie or team spirit is minimal at best. But it's hard to have team spirit when everyone's roles are reduced, every move they make is monitored, and the company doesn't deliver on its promises for work-life balance, PTO, and company culture.