Billtrust reviews

3.5

60% would recommend to a friend

(403 total reviews)
avatar

Grant Halloran

68% approve of CEO

53% positive business outlook

Billtrust has an employee rating of 3.5 out of 5 stars, based on 403 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Billtrust employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

403 reviews
1.0
Mar 18, 2024

It's painful, it's changed, it's private equity...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are still some people around that are good to work with/for. Some benefits are still nice such as the "Unlimited PTO". There is challenging work to do for those that enjoy it. We are better at product strategy and we have been executing well on it.

Cons

Terrible raises after successfully doing a ton of challenging and high stress work. Poor recognition of accomplishments. They laid off many people last year and in a company meeting basically threatened us to do better or more layoffs will come. They boast that they have improved employee benefits but where are they? Oh, we do get our birthday off even though we have unlimited PTO anyways... Changing health insurance companies and Open Enrollment schedules was not exactly an improvement. The talent/HR team seems to think Managers are the only ones that should have accountability/ownership. The company pulse surveys that are "anonymous" ask several questions to identify you. They also have false choice questions that appear to make you think in a specific way. All that said, we are told to retain top talent...

5.0
Mar 13, 2024

Growing up fast

Recommend
CEO approval
Business Outlook

Pros

Great benefits, culture and onboarding which are much better than my prior companies. The company is making the changes needed to from a good company to a great company. There are many who are energized by it.

Cons

There is a small minority who are fighting the changes and still clinging to the romantic past and don't understand that if we don't change we are done. The sooner they are managed out the better.

1.0
Mar 7, 2024

Employee and America Last

Recommend
CEO approval
Business Outlook

Pros

The company offers a wonderful PTO Policy.

Cons

The company continues to go down the route of PROFIT PROFIT PROFIT. The CEO himself mentioned how we need to work HARDER and do everything in our power to turn this job into our second home. Our profits continue to go up, along with our daily job demands. The amount of pay does not follow the same structure - This year alone (2024), we've seen an average of a 2% salary increase all across the entire company. The only ones exempt from this are senior-level management +. They also changed our Yearly Bonus - It's now more difficult to obtain, and any NON-MANAGEMENT employee is capped at a 5% bonus, while Management + can get an increase in their bonus pay out. The people who clearly don't need the extra money are the ones who get the extra money. They also continue to discuss offshoring a majority of positions in the company - Software Engineers, low level management, Analysts, Product Support. Not only does this (and has) introduced massive security risks, but also takes away from American jobs. The company continues to strive at profit at all costs, in preparation to be sold in the next 5 years. They don't care that they'll be setting the buyer up for failure - As long as we look good now. This is NOT A CAREER. Your position will NOT be available in a couple years. There is absolutely no longevity for anyone in the company. Salary does not increase at a competitive rate. Benefits continue to be notched down slowly.

Viewing 139 - 141 of 403 Reviews

Glassdoor has 436 Billtrust reviews submitted anonymously by Billtrust employees. Read employee reviews and ratings on Glassdoor to decide if Billtrust is right for you.