Corporate Disconnect: One of the downsides of Blackbaud's size and public company status is a notable disconnect from the reality of challenges faced by smaller customers. This can lead to decisions and changes primarily driven by shareholder interests, often neglecting the specific needs of smaller organizations. The lack of understanding and responsiveness to these challenges can be frustrating for clients and impact the quality of service provided. Constant Staff Changes: Blackbaud's internal staff changes, particularly the rotation of account executives, can create difficulties for both clients and employees. Clients often find themselves having to re-explain their organization's nuances to new account executives every 6-12 months, which can be time-consuming and frustrating. For account executives, building relationships with clients becomes a challenge when another representative takes over and benefits from their foundational efforts. Siloed Work Environment: Despite having connected teams, the fully remote nature of Blackbaud's workforce can lead to a siloed work environment. Limited face-to-face interaction and physical separation can hinder cross-team collaboration, knowledge sharing, and overall synergy within the organization. Overall, Blackbaud provides an opportunity to work with passionate clients in the social good sector. However, the company's large size and public company status can lead to a corporate disconnect and frequent staff changes, affecting the customer experience. While remote work flexibility is a significant advantage, the siloed nature of the company's structure may limit collaboration.
