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      Blackbaud

      Engaged Employer

      Blackbaud reviews

      3.2

      55% would recommend to a friend

      (1,720 total reviews)
      avatar

      Michael Gianoni

      60% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      Blackbaud has an employee rating of 3.2 out of 5 stars, based on 1,720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackbaud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      2.0
      Sep 26, 2013

      Leadership?

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Checks don't bounce. Parking is okay.

      Cons

      Benefits are limited. Executive Leadership management communications is corporate speak gobbledygook -- meaningless, frustrating, and at times downright insulting. There may be good individual leaders at Blackbaud. However, it does appear that as a group, a few things are true about the Executive Leadership Team. There is no emphasis on product quality, customer satisfaction, or employee satisfaction. The rule of the day is company politics. Many stupid corporate management decisions are in play every day. Hundreds of thousands of dollars are being wasted on a regular basis.

      2.0
      Sep 13, 2013

      Promising at first, but bureaucratic culture prevents long-term job satisfaction.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Casual attire permitted, occasional events to boost morale, good benefits, and a few miscellaneous perks including gaming in the cafeteria.

      Cons

      - Management strings you along at below fair market salaries with empty promises of increase - Base compensation is low across the board and commission driven bonus structure creates an incentive to trade quality service for quantity - The business is not led by innovators, and retains unimaginative leaders through a system similar to university tenure. Managers are in their roles most often because they were with the company long than other candidates. I've seen highly intelligent and ambitious candidates passed over for jobs, when less motivated individuals get the promotion because they had been with the company for 5 years. - The current CEO has done well to maximize shareholder value; however, the company is merely retrenching into a place of comfort rather than pushing for innovation and relevancy. - Along the same lines, there is very little room for autonomy and innovation. Blackbaud still resembles the 90's tech company that achieved initial success... riding the coat-tail of their Razor's Edge product. - Intelligent people leave all the time for higher paying more satisfying jobs. - There are eager young minds knocking at the door for jobs, yet it's very difficult for them to find a position due to disproportionately high priority to higher from within. I'm baffled by this when I walk through rows of empty cubes on Friday mornings. Seriously, one-third to maybe half of the employees at headquarters come into the office on Fridays. This includes management too!

      4.0
      Jan 16, 2012

      Underpaid

      Customer support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      good group of people, good management, good training, overall good atmosphere

      Cons

      Grossly underpaid considering the support analysts are the foundation of the company.

      Viewing 343 - 345 of 1,720 Reviews
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      Glassdoor has 1,805 Blackbaud reviews submitted anonymously by Blackbaud employees. Read employee reviews and ratings on Glassdoor to decide if Blackbaud is right for you.