Pros
If you're looking to gain valuable sales experience in the nonprofit sector, this company is a great place to start. The training program is exceptional, providing you with all the tools and knowledge you need to succeed in sales, and it sets you up for a strong foundation in your role. The team-oriented culture is one of the company’s standout qualities, ensuring you always feel supported and never alone in your efforts. I’m fortunate to be surrounded by intelligent, driven individuals who are passionate about their careers and genuinely care about their work—overall, they’re a fantastic group of people to collaborate with. The company fosters a highly collaborative and inclusive environment where colleagues actively help each other grow and reach their goals. This team mentality is a real highlight, as everyone is willing to pitch in and share advice, making it feel like a true community rather than a competitive workplace. Additionally, the company offers the flexibility of working remotely, which has been invaluable in creating a work/life balance. They truly understand the importance of flexibility, and they work with employees to ensure we can maintain a healthy balance between our professional and personal lives.
Cons
The company has completely abandoned its original mission of serving the social good, now solely focused on selling licenses. ELT’s relentless pursuit of the Rule of 40 has transformed the sales team into a typical SaaS operation, prioritizing numbers over meaningful relationships. Customer service remains inconsistent, struggling to stabilize, while Product is disconnected from client needs. HR has shifted from being an advocate for employees to merely a tool for leadership, providing minimal support for associates. Sales management operates through fear, enforcing rigid performance metrics—calls, cadences, emails—where falling short means the risk of an improvement plan. Strategic relationship-building is discouraged unless it directly leads to a sale. The constant rounds of layoffs, driven by poor leadership decisions, leave employees anxious every Q1/Q2, creating an environment of uncertainty. The company culture has turned toxic—employees feel watched, mistrusted, and even blamed for things beyond their control. What was once a positive and fulfilling workplace has now become suffocating. Brand recognition among customers remains a challenge, the product is on the expensive side, and base pay is low, all of which diminish morale and motivation. Most reps struggle to hit quota, with many feeling miserable and stressed due to micromanagement. Success is often only possible by working 60+ hours a week and sacrificing personal time. Vacation days are discouraged, and management threatens employees who fail to meet unrealistic goals. Additionally, middle management often crosses ethical boundaries to drive results from their teams, pushing employees beyond reasonable limits. When these concerns are raised with HR, they consistently side with management, further eroding trust and employee confidence. What once was a workplace built on purpose and collaboration has become a stressful, toxic environment where employees are left feeling unsupported and undervalued.