Blackhawk Network reviews

3.3

56% would recommend to a friend

(953 total reviews)
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Talbott Roche

72% approve of CEO

48% positive business outlook

Blackhawk Network has an employee rating of 3.3 out of 5 stars, based on 953 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Blackhawk Network employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

953 reviews
1.0
Feb 24, 2011
Recommend
CEO approval
Business Outlook

Pros

If you live near Pleasanton, the commute is very good. The $ is somewhat competitive. There are many great people at Blackhawk, and if you are looking to further your domain knowledge about the Payment Card Industry, Blackhawk has much knowledge about it. The top level management seems quite articulate and has a great command of the market and product development, so it's a real shame this doesn't translate to the lower levels. The business model is solid, and the market is expanding - but the devil is in the details...

Cons

I wish I could list more pros than cons... but I can't even come close Mark my review down as the same as the previous "I've been doing software development for 15 years and I've never seen anything remotely close to Blackhawk". Politics exist in all organizations where humans are involved, but Blackhawk seems to be an extreme outlier. At least in Blackhawks's IT department, the culture seems to be based on "consultant culture" where everything is viewed in isolation with a "slash and burn" approach. All nighters and weekends are not uncommon. Organizational: Blackhawk is an *incredibly* politicized environment, at all levels, from top level management all the way down to the engineer level. To survive, it is necessary to determine the political ramifications of almost every decision. Yelling is often the way arguments are won. As a former colleague mentioned in another review "under the bus" culture is so prevalent, it seems unusual when someone *is not* thrown under the bus for making a mistake. To survive, your "under the bus instinct" needs to be razor sharp. Blackhawk is a "work hard" and not a "work smart" environment, in which innovation is stifled in favor of toil. Leadership (oops, I mean "management"): Chaos reigns. There is vision delivered from the top, but it never seems to materialize at the implementation level. Threats are often used as a motivational tool. Technical: Blackhawk's Issuance platform is entirely proprietary and will not help your resume outside of the Blackhawk building. If you interview to work on java for a job on this team, you will not work on java. The proprietary tools that are used do not support any modern development methodologies, so forget about that too. Because of the aforementioned politics, there seems to be fear about changing any of this. If you want to work in non-testable, procedural (and non OOP) environment, then this is the tool for you ;) If you are a non citizen or non green card holder (i.e. if you hold an H1-B that you will need sponsored either by Blackhawk or a contracting agency that will contract you to Blackhawk): Be especially wary - STAY AWAY, FAR AWAY: In many cases, these poor folks seem to be exploited as the "peasant caste", who work the most crazy, thankless hours.

2.0
Apr 8, 2025

Decent People, TERRIBLE culture

Recommend
CEO approval
Business Outlook

Pros

+ I have an excellent team and amazing coworkers, which makes the day-to-day manageable. This is not the case for everyone + Decent pay, but not many incentives other than that + Benefits (though it feels like they chose the cheapest option) + Global and remote workforce + Good work-life balance

Cons

- Culture is stale and frankly, kinda pathetic. DEI is not prioritized - Doesn't seem to walk the walk in regards to employee growth or engagement - Company, tech, and internal systems feel EXTREMELY outdated. Their IT systems feel held together by MS Office and duct tape. - Most people are kind, but a few (namely in sales) are really terrible co-workers who would rather walk all over you than work with you. - Not Innovative or cutting edge in any way. Their entire business model is to acquire other companies and solutions and then squeeze out the market. - No great support structures. HR and IT are stretched way too thin. - Company seems to only care about profit. - Requires you to come into office part time if you live within 50 miles. 50 miles is quite the distance in some cities.

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Blackhawk Network Response
1y
Thank you for the feedback. If you would ever like to further discuss your experience please reach out to us at humanresources@bhn.com.
2.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

- Some of the people you work with day to day are actually nice and do try to do their jobs best they can. - Pay is fair for the most part. Although, I did take a slight cut for someone with my experience and background - Launching employee resource groups and doing better to bring some work/life balance with employee appreciation days

Cons

- Title says it all. The middle management is not up for the task or just very ill-prepared. These leaders need more formal people leader training, probably most unprofessional group of leaders I’ve worked with in my career. If you come from well ran successful companies, BHN will be foreign to you. I couldn’t leave soon enough. - There was lack of direction, which means a lot of confusion on task and responsibilities, wasting time on meaningless projects, and some departments treat the stressful chaotic days as the norm or “the BHN way” which is what fuels the turnover problem.

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