Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,168 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 643 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 581 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 522 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 520 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 373 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 100 reviews)); "No career opportunities in Zagreb" ((in 70 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,121 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,121 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Culture"

Return to all reviews

3.0

Mar 22, 2025

Phone Interview Feedback

Account executive

Recommend

CEO approval

Business Outlook

Pros

The HR representative was punctual, and the process was smooth and quick.

Cons

Not sure why they declined me after the phone interview.

4.0

Mar 22, 2025

Solid Company with Amazing People—Career Progression Can Be Hit or Miss

Digital marketing specialist

Recommend

CEO approval

Business Outlook

Pros

1. International Environment • Diverse teams from all over the world • English-speaking office, very inclusive culture 2. Competitive Benefits • Strong relocation package • Discounts on travel and accommodation • Generous holiday allowance • Pension and parental leave support 3. Work-Life Balance • Generally respectful of personal time • Hybrid/flexible working options (team dependent) 4. Learning & Development • Access to courses, workshops, and internal mobility • Encouragement of career growth and role changes across teams 5. Amsterdam HQ Perks • Central office with lunch, snacks, barista coffee • Wellness perks like yoga, bike scheme, and on-site health support 6. Tech + Product Culture • Data-driven decision-making • Opportunity to work on products used by millions globally • Good engineering and design infrastructure 7. Job Stability • Booking is a highly profitable company with a strong market position

Cons

1. Bureaucracy / Slower Decision-Making • Large-company processes can slow down innovation • Many layers of approvals in some teams 2. Limited Upward Mobility in Some Departments • Career growth can feel slow in non-technical roles • Promotions may take time or be unclear 3. Varying Team Cultures • Experience can differ dramatically between teams or managers • Some teams are more traditional or rigid 4. Recent Restructures • Layoffs and reorganizations in recent years have affected morale in pockets • Some teams still recovering from pandemic-era shifts

3.0

Mar 13, 2025

Good for one or two years

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Well payed considered the job difficulty

Cons

Toxic environment, difficult to get holidays, they treat employees as numbers

Viewing 46 - 48 of 1,121 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Software Engineer II - BDX IAM

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City

Software Engineer II - BDX Developer Experience

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Reviews about "Culture"

Phone Interview Feedback

Solid Company with Amazing People—Career Progression Can Be Hit or Miss

Good for one or two years

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