Booking.com reviews

4.1

80% would recommend to a friend

(1,082 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

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1K reviews

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2.0
Jun 10, 2018

The survival of the 'talk sweet to your boss'

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

One of the most advanced and growing travel tech companies in the world. International working environment; get to meet and work with people from all over the world. Perks of traveling once a year to Amsterdam. Free lunches. Easy company to work for; you dont have to be smart. A lot of people just get comfortable and stay for very very long time.

Cons

-Unqualified people get promoted (with 0 ZERO Achievements). -Unclear career progression scheme for people; some get sudden promotion when the product that he/she was working for failed badly in the market. -Too many summit and travels for those unqualified people. -POLITICS; lots and lots of people got promoted / special 'assignment' because he / she happens to know the BOSSes or capable to sweet talk the manager. - Less than smart people on the management level; even director level. -Ineligible people got relocated to other countries like Singapore / New York; when the people actually have no QUALITIES; just capable of sweet talking the management.

1.0
Jun 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Higher salary than any other customer service in town, free food, free parties one Friday per month

Cons

Arrogant management, acting to be cool but don't caring at all about employees. Overstressing with targets that are never good, even if achieved or exceded, there's always a "you need to improve in something". Meritocracy doesn't exist in Booking.com Barcelona office. Only the ones connected to management grow. This makes the most efficient and positive agents become frustrated. And that's the feeling in the office. People that stay, don't leave the job because of the good salary, but very frustrated by incompetent management.

4.0
May 23, 2018

CS Executive

Recommend
CEO approval
Business Outlook

Pros

high enough salary and nice working circumstances for part-timers

Cons

Easy to lose a job if you are a foreigner even though you work hard

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