Booking.com reviews

4.1

80% would recommend to a friend

(7,618 total reviews)
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Glenn Fogel

71% approve of CEO

68% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,618 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Aug 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Good culture in other offices. They really want to create a family like atmosphere. Also, its a lot of good skills earn for future careers

Cons

The account executive and account manager position is the same. If you are interested in booking, do not apply to be an account executive. You make 10k less and do the same position. This may not seem like a big deal....but when you work as an AE for years, other companies you apply for think you just create new partnerships. You do not. you manage accounts. Booking just does that because they want to pay you less. And its extremely hard to move up to an account manager with the current management in Chicago. So you become stuck. The Chicago office management is poor. Lack of communication. The system that tracks your performance is always broken. You have to fight to get a decent performance. If you go above and beyond in your position, you may not get paid more in bonus. You have to impact the entire region or USA (not being dramatic. Its legit). And after that, you may get around $500 more. I only recommend working here if you are unemployed or just really need sales experience....But do not stay here long.

2.0
Aug 8, 2019
Recommend
CEO approval
Business Outlook

Pros

►Quarterly bonuses that can range from 0 to 8% of the quarterly salary based on performance. ►Set days off. ►Compensation time for working holidays.

Cons

►Too many changes all at once. ►Unattainable key performance indicators. ►No recognition for anything positive, only reprimands for bad months. ►Management continuously increases work load and training needed without a pay increase. In all worthwhile jobs, the more experience, qualifications, or skills needed to do the job, the higher the compensation. This does not happen at Booking.com, especially in the USA. Thankfully Canada and Europe are protected by unions; however, the customer service offices in USA get bombarded with work for the same pay. ►Non-existent advancement opportunities. No matter how much experience you have or how well everything goes, the hiring teams will always have someone already set for the position before opening the application. 99% of the employees have no chance to move up without being constantly in a hiring manager's or "influencer's" business. ►If you work on the Customer service partner side, you are a second rate employee. Always the afterthought and always paying for the mistakes of higher up.

1.0
Apr 26, 2019

Don't come

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good salary and benefit. Good work life balance.

Cons

There are too many politics and you need to spend a lot of time on communication.

Viewing 91 - 93 of 7,618 Reviews

Glassdoor has 9,171 Booking.com reviews submitted anonymously by Booking.com employees. Read employee reviews and ratings on Glassdoor to decide if Booking.com is right for you.