Similar to Airlines - Stay for the money, Leave for other opportunity.
Pros
High energy environment, cutting edge technology to help agents carry out their job and constantly changing. The thrive to work is real and while the basic salary is average, other benefits and OT you can potentially collect equates to a big paycheck at the end of the month.
Cons
After awhile, it is inevitable that you get tired dealing with people's emotion and getting the brunt of their anger. TLs do nothing to boost morale. They're pretty occupied with themselves or goofing off since they don't need to be answering calls. Unfortunately, because change is so frequent within B.com, alot of Asian management lack the quality to tide the team over this change and there's where resentment builds. In addition, if you're not anybody significant's favorite, don't bother trying for a promotion. Management doesn't really listen to you either if it doesn't benefit them or the company.