Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,168 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 643 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 581 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 522 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 520 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 373 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 258 reviews)); "Lack of company vision and poor leadership" ((in 100 reviews)); "No career opportunities in Zagreb" ((in 70 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,121 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Culture"

Return to all reviews

1.0

Nov 10, 2014

Good Learning Curve - lowest salary you can get on the market

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great learning curve for young people as Booking hires what it says to be young potential... Nevertheless the work environment is a bit chaotic and you are constantly repeated you should take more in order to exceed beyond your position you end up with endless of projects, long working hours, bring work home, in weekends, etc.

Cons

Definitely management - they just circulate the same people in different departments and do not give opportunities to new comers. If you are not from their small group. Extremely political. Same is valid for salaries and bonuses.

3.0

Nov 7, 2014

On the right road.....Long way to go.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture, great atmosphere. A little disappointed with the new "we are listening" campaign/employee survey - the questionnaire did not give much room for adding own points of view or employee suggestions. Satisfaction guaranteed with job/colleagues - but shame to see people leave after a short time. Impressed with the new COO - great communicator and very approachable. Hope that his ideas & work ethos/ethic will filter into the rest of the business.

Cons

Length of service means little as far as annual pay increase goes. No language bonus package for multilingual staff either. We have one of the lowest salaries for call center agents in Manchester - irrespective of a "attractive" bonus structure. Attrition is atrocious - apart from free tea & coffee and a pension scheme - there are no more "perks" to keep the call center staff in the company.

5.0

Oct 21, 2014

Great dynamic business. Best employer I have ever had.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It is serious but a fun place to work. Everyone pulls in same direction and gets job done. As a strongly growing business it has created opportunities to train and develop its staff. The business has a culture that sets it apart from many companies typified by it not having a dress code. Staff are serious but do not take themselves too seriously. Office environment is best I have ever worked in.

Cons

Until recently benefits were limited to Xmas party et al (although this was a very very good do). However this is now being addressed (e.g. pensions, free brews etc).

Viewing 1057 - 1059 of 1,121 Reviews

Jobs at Booking.com

Product Manager - BDX IAM

Software Engineer II - BDX IAM

Booking Home Account Manager, Acquisitions

Senior New Business Development Manager - New York City

Software Engineer II - BDX Developer Experience

Booking.com

Booking.com reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Reviews about "Culture"

Good Learning Curve - lowest salary you can get on the market

On the right road.....Long way to go.

Great dynamic business. Best employer I have ever had.

Jobs at Booking.com

Booking.com reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Booking.com reviews FAQs

Jobs at Booking.com