Is Booking.com a good company to work for?

Booking.com has an overall rating of 4.1 out of 5, based on over 9,172 reviews left anonymously by employees. This rating has been stable over the past 12 months. 80% of employees would recommend working at Booking.com to a friend and 68% have a positive outlook for the business. The best reviews about Booking.com have been left by employees working as Senior Account Manager , Account Executive and CSE .

Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (728) , Customer Service Representative (493) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (229) , Software Engineer (179) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 642 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 584 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 524 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 523 reviews)); "Good work life balance and a lot of smart people to work with and learn from." ((in 342 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 473 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 101 reviews)); "Limited career opportunities in local offices if you are not mobile." ((in 71 reviews)); "• Blatant Favoritism within the office" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Orlando , Grand Rapids , Bellevue , Seattle , New York , San Francisco , Los Angeles , Wyoming , Washington , Chicago , Houston , Boston , Reston , Denver , Miami , Atlanta , Austin , San Juan , Amsterdam , Nashville , Salt Lake City , Dallas , Berlin , Las Vegas , New Orleans , Issaquah , Rockledge , Germany , Jersey City , Springfield

Booking.com reviews

4.1

80% would recommend to a friend

(1,083 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,083 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

5.0

Jan 29, 2024

Great place

Account manager

Recommend

CEO approval

Business Outlook

Pros

Best office Good benefits They encourage you to be independent and curious

Cons

Medium salary, there is room for growth

Booking.com Response

2y

Thank you for your review. We are glad that you can reflect favorably on your time as an Account Manager so far, and that you appreciated the freedom and benefits provided. It is unfortunate that you feel that the same cannot be said regarding our compensation structure. We are frequently reviewing our compensation policy, to be in line with current market practices and we are doing our best to identify potential impactful changes in our Compensation and Benefits packages, to provide better support to our people. Your feedback is noted and appreciated. We wish you all the best for the future. The Booking.com team

4.0

Jan 28, 2024

Good company to work for

Senior manager

Recommend

CEO approval

Business Outlook

Pros

- Culture is very people oriented - World leader in the travel sector, a lot to learn about it - They pay more than the industry average

Cons

- Employee attrition is very low and rotation of positions is very rare and limited to some specific roles, very difficult to grow - At times political

Booking.com Response

2y

Thank you for taking some time to write about your experience as a Senior Manager. We are glad to see that your overall experience has been positive and rewarding. It is unfortunate that the same cannot be said regarding the possibilities for career development; this does not reflect our commitment that where all our employees have equal opportunities for further growth. Your feedback is noted and appreciated, as it can be used to further improve the work experience our employees. Thanks again, and we wish you all the best for the future. The Booking.com team

2.0

Jan 25, 2024

Good company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work parties and travel to Amsterdam yearly

Cons

Low pay over worked for the pay very busy

Booking.com Response

2y

Thank you for sharing your honest thoughts with us. It is unfortunate that your overall experience was not the best and that our existing policies have not added positively to your experience. Your perspective and feedback are important to us, as we are committed to providing our employees with a rewarding career experience. Thanks again and we wish you all the best in your future career. The Booking.com team

Viewing 109 - 111 of 1,083 Reviews

Jobs at Booking.com

Software Engineer II - BDX Developer Experience

Software Engineer II - BDX IAM

Product Manager - BDX IAM

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