Booking.com reviews

4.1

80% would recommend to a friend

(7,614 total reviews)
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Glenn Fogel

70% approve of CEO

67% positive business outlook

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,614 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Mar 16, 2015

Sinking Ship in the Deep Blue Sea

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-An amazing global network -Brilliant, funny colleagues that are willing to help and share knowledge -Nationwide and international travel for training and holiday party in Amsterdam (although this year wasn't as high-energy and genuine as last year's felt!) -Opportunity to extend if you have PTO -Utilize Account Manager position as a stepping stone for another gig that will take you further -Gain great sales skills and success in rapid speed/short time

Cons

-Downward spiral towards the fall of what I once regarded as a great empire--which it is, but things fall apart with rapid growth and greedy decisions that leave a demoralized and disgruntled front line army a.k.a. the Hotels Department -Unattainable targets set by far away Amsterdam that change at any given moment, sometimes in the middle of the quarter due to error in forecasting by local SAMs -Sometimes even told to abandon our actual goals for bonus structure ENTIRELY to further the advancement of company's main initiatives -Sometimes main initiatives require us to annoy and strongarm partners to the point of making employees feel desperate, upset and pretty much losing every ounce of passion when encountering our upset partners. Leadership team cannot offer any helpful guidance because we try every which way and they know we're pretty much set up for failure but probably can't say it outloud. -Mandated use and tracking of a terrible excuse for an internal, homegrown salesforce (Booking can totally fork over the cash for what a company like Salesforce does best than thinking we should spend our resources and time on a broken system to optimize opportunity and revenue) -Upper hierarchy essentially mandating terribly executed micromanaging tactics that leave the entire local office from top to bottom to not trust anything and anyone -SAMs aren't able to work together, not sure why when they are wonderful individuals and aren't allowed to manage teams due to being overworked and micromanaged themselves -50% travel alongside change to Friday meetings are set up poorly and burn employees out fast -paid below industry standard -Everyone understands that change is constant and inevitable, but what no one gets is how poorly change is handled and communicated by management -On that, transparency and communication have declined significantly over the past year -recruiting is backlogged and can't send the best candidates for such a reputable company or folks realize that they shouldn't even try -Lastly, our HR department which I didn't have any care or opinion for before has truly turned out to be an overworked joke. Seems like they don't have the time or resources to make a true difference and help on a local level

1.0
Jul 1, 2014
Recommend
CEO approval
Business Outlook

Pros

If you love traveling you can put-up with this job for a while. Get hired before mid-july so you meet the cutoff date to go to the christmas party in Amsterdam... and then quite after you get back! Depending on which office you are in, you work with some great people!

Cons

Every post on here about poor management is 110% accurate! I saw the extremely negative posts prior to accepting the position and thought to myself, they were just young, mad, unmotivated employees that probably got fired. You see, I was not a "fresh out of college" type of employee. I had thought I would be able to work with them and do well. In hindsight, I probably shouldn't have got my hopes up, they are/were the worst managers I have every worked with/for. And to be fair, they were put in those positions unprepared and under supported. So I might go as far as saying they were good people, just horrible horrible horrible managers. And I didn't get fired. I left and returned to my old industry and am making double. The list of Cons go On and On.... I agree with most of the previous posts, so go back, and read. And please note that if there is a post that rates this company over 2 stars, you can disregard as it is probably middle management trying to better the ranking. I do know that its not upper management because I saw how they responded to their employee engagement survey: by doing nothing...........

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Booking.com Response
11y
Supporting and developing new managers is a really big emphasis for us, and something that we're getting stronger at all the time. Thanks for writing.
2.0
May 6, 2016
Recommend
CEO approval
Business Outlook

Pros

I made some good friends, going to Amsterdam for training is fun (once or twice - then it's not fun, and certainly not worth sacrificing a lot of money - which you're likely giving up by working here). Traveling is cool, and if you have a desirable territory, it's really cool for a while. If you do not, it'll be a challenge but try to make the best of it. I do credit Booking.com with teaching me a lot - running successful meetings, selling, upselling, managing accounts - I achieved all of this and I appreciate that.

Cons

This is a mediocre place to work, and it'll never be more. However much they preach the importance of the EES (employee engagement survey), the company will not change in order to boost morale. The company gets very mediocre scores on the survey each year (employees on average rate it a 7/10 or so, but when it comes to compensation, the company gets murdered, as it should. Management will act surprised, and send out an email stating they're going to do market research to determine "the average" that someone with the title "account manager" makes, and then you may get a $200 per year raise (wow nice!) or you'll never hear about it again. Despite Darren Huston (now the former CEO) claiming we have millions of dollars in the bank, and also having enough for countless acquisitions, somehow the company can't afford to pay a decent wage in some of the most expensive cities in the US. Year after year you'll hear outlandish claims like "booking.com wants to be the best place in the world to work." The problem is that becoming the best in anything (school, sports, any profession, etc.) takes investment. It takes time, money, effort, etc. Booking.com literally changes nothing, despite claiming this every year. It's offensive and sad. The pay is disastrous and quite embarrassing actually. A market manager at Booking.com's biggest competitor (Expedia) makes more than an Area Manager at Booking.com, and an area manager manages a team of people managers, who manage market managers. Each year Forbes releases a list of the average starting salary for recent college grads in major US cities - it's very sad, but this list often times proves that NEW COLLEGE GRADS - 21, 22 year olds, make more than an Account Manager at Booking.com after 5 years. An AM of 5 years gets an annual merit increase of about $500-1k per year - that's 1-2%, and doesn't quite cover the cost of inflation - for you Econ majors. Lastly - despite what a recruiter might tell you, the bonus potential is absolutely poor. If you hit 110% to target EVERY SINGLE QUARTER, your total bonus amount will equal close to $6,000 - that's annual - not every 3 months. I know this, because it's happened. $6,000 might actually be generous too.

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