Box reviews

A lot of the folks are very inexperienced, and it can be frustrating to come in with experience under your belt and have to watch people make rookie mistakes without being able to jump in and save them from themselves. It's very frowned upon to say "Hey- you're doing this wrong". If you're trying to do something brand new- the sky's the limit. But if you're trying to change an existing system or practice, it can be very challenging to do so while tip-toeing around everyone's feelings. In some ways- it's great to be in a place that's so positive. In some ways it's paralyzing. This is particularly true if you're in the Customer Success department where an army of rookie, poorly trained (But very well-intentioned and hard-working) CSMs are running the show in ways that defy all logic (and their supervisors).

Poor upward mobility, personal performance goes unnoticed