The job is not only overwhelming but you get micromanaged. You have to meet a quote of at least 7 clients per day and if you don't, you're cut off and fired on the spot. They will tell you in the interview, as they did with me, that they "know REALISTICALLY the clients cancel and you will average 5-6 a day." but as my supe kept telling me, at the end of the day it's a business so they DO NOT CARE FOR YOU OR THE CLIENTS.
They expect you to get notes done within the hour and no later than the end of your 8 hour day, but the work load, especially contacting clients how they demand, takes more than 8 hours in a day, especially when you're required to facilitate a support group.
Here's a kicker, while they continue to expand to different states and continue to hire therapists (and fire associate therapists), they contracted a third party qualified supervision for interns, but they only pay for 3 supe hours a month, anymore and you have to pay out of pocket. They don't care about your boundaries as a provider, your job is to have 8 hours filled every day, even though there's not enough clients for all the therapists they hire AND there ARE slow downs on intakes. But at the end of the day it's still a business and it's your fault if your hours are not filled.
They also don't transition clients how they ethically should. They fire therapist so much that I have had clients that have switched therapists 3-5 times and they tell the client last minute "Your therapist unexpectedly left Brave" when in reality they cut them off. They are literally letting go of GREAT therapists because the higher ups need their money.
Something I always found funny, you get 2 weeks of PTO per year, but you accrue 2.5 hours of sick visit per pay, so about 5hrs a month of sick visit. So if you call out without sick hours, then you use your PTO, then you have no PTO later. They want you to stay working while "avoiding burn out". They're "support", is to give you more information on how to manage burnout while you literally are on survival mode trying to meet unrealistic expectations.