Brave Health reviews

Very high caseload requirements with minimal space for errors. Very high documentation standards and expectations for caseloads of (minimum) 32 sessions per week. High turnover rates and frequently changing company policies and expectations.

My experience with management has been challenging, to say the least. They set unrealistic expectations and consistently overlook persistent issues that lead to increased accounts receivable (AR), which creates an unnecessary workload for our team. Often, we are assigned tasks that should be handled by other departments, and when problems arise, we are the ones who are reprimanded. Meanwhile, those who are truly responsible for the bulk of these issues are rarely held accountable for their mistakes. Instead of investing in our current workforce by offering competitive wages, management tends to outsource work to individuals who lack the necessary expertise. Additionally, we are expected to follow up on 100 claims a day despite the industry standard being around 60. Most of these claims involve eligibility issues that should have been caught by the employees specifically hired for that purpose. The credentialing department also struggles with efficiency. When we inquired about them possibility of using our new EHR system, which could help in managing credentialing issues more effectively, we were told it was because they don’t know how to use it. This response would not have been acceptable had it come from our team. Overall, the current management approach has created significant challenges for us, making it difficult to perform our jobs effectively.