Pros
Alliance Data has excellent benefits as far as health insurance, 401k plans, monthly bonuses, tuition reimbursement, etc. Competitive pay compared to most customer service jobs.
Cons
When I first started working there it was a nice and positive environment. Over the years things seemed to have changed. They care more about the business rather than valuing their employees servicing the customers. All of management works together. Even if they know a member of management is in the wrong they cover for them. If you go leadership about your direct supervisor, they tell them and your supervisor retaliates...our jobs are now based on customer surveys. The morale has declined because many are on corrective action. The environment is now stressful. If you want to move up, prepare to kiss up. That's the only way to make it to the top.