Brightside Health reviews

3.9

77% would recommend to a friend

(146 total reviews)
avatar

Brad Kittredge

75% approve of CEO

72% positive business outlook

Brightside Health has an employee rating of 3.9 out of 5 stars, based on 146 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brightside Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

146 reviews
3.0
Jan 6, 2023

Started well, not going well

Recommend
CEO approval
Business Outlook

Pros

Biweekly pay for W2s Good benefits Free CEUs provided Clinical support available when needed

Cons

Very high caseloads Strict scheduling guidelines Quantity of people seen pushed over quality No clinical autonomy in decline-to-treat options- pressure to keep clients Not enough admin time provided for size of caseloads, easily working 40+ Concerns re: burnout are dismissed, clinicians shamed for not keeping up

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Brightside Health Response
3y
Thank you for sharing this feedback. Quality is paramount to the work we do at Brightside Health and extends to all aspects of our care. This includes maximizing patient safety and ensuring that our clinicians are empowered to make informed clinical decisions in the patient’s best interests. We strive to offer our clinicians a flexible work environment that lets them choose when and where they work, in addition to ongoing consultation from the Brightside team. Feedback is an integral part of our culture, as it helps us create a better mental health care experience for both our clinicians and our members; we encourage clinicians to connect with their manager about any issue or challenge so that matters like those you raised can be addressed in a timely manner. You can also reach out to HR@brightside.com to share feedback.
3.0
Dec 25, 2022

Room for improvement

Recommend
CEO approval
Business Outlook

Pros

Good pay per hour, never ending number of members added to your caseload, pretty good EHR, and supportive therapist network via Slack.

Cons

Told you can complete a form if you don’t believe a member is a good fit for your caseload, but will be questioned, shamed, and even given veiled threats of being terminated for using your own clinical judgment. We work under our own license and have the right to protect it without feeling as if we are being bullied to inappropriately treat someone. With the new pay, we don’t get paid for all the messages/contacts outside of the actual sessions. But the expectations remain…

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Brightside Health Response
3y
Thank you for providing this feedback. At Brightside Health, we aim to deliver the highest quality care possible. This includes maximizing patient safety and ensuring that our clinicians are empowered to make informed clinical decisions in the patient’s best interests. We practice continuous quality improvement with our clinical care, providing structured oversight, review, root cause analysis, and corrective action to ensure the best care quality at any scale. In addition, we strive to offer clinicians a flexible work environment with timely support from the Brightside team and ongoing consultation to manage caseloads and a payment structure that ensures our clinicians are fairly compensated for their work. Any clinician who has questions or concerns regarding these matters is encouraged to speak with their manager to ensure they are addressed. For questions regarding Crisis Care, we encourage people to visit https://www.brightside.com/crisis-care/ to learn more about this new offering, including how it can be accessed and where it is available.
4.0
Sep 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits Helpful interaction with colleagues High functioning clientele

Cons

Not as flexible as advertised Expectations don't match compensation Working over 8 hrs some days Could see up to 12 people a day

Viewing 118 - 120 of 146 Reviews

Glassdoor has 206 Brightside Health reviews submitted anonymously by Brightside Health employees. Read employee reviews and ratings on Glassdoor to decide if Brightside Health is right for you.