Is Brightview Senior Living a good company to work for?

Brightview Senior Living has an overall rating of 4.2 out of 5, based on over 496 reviews left anonymously by employees. This rating has increased by 7% over the last 12 months. 82% of employees would recommend working at Brightview Senior Living to a friend and 81% have a positive outlook for the business. The best reviews about Brightview Senior Living have been left by employees working as Vibrant Living Assistant , Concierge and Dining Server .

Does Brightview Senior Living pay their employees well?

According to anonymously submitted Glassdoor reviews, Brightview Senior Living employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Brightview Senior Living. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Brightview Senior Living?

82% of Brightview Senior Living employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brightview Senior Living 3.8 out of 5 for work life balance, 4.2 for culture and values and 4.2 for career opportunities.

What are the top reviewed jobs at Brightview Senior Living?

Dining Server (29) , Concierge (27) , Resident Assistant (25) , Server (17) , Dining Services (15) , Vibrant Living Assistant (14) , Dining Room Server (13) , Activities Assistant (9) , Certified Nursing Assistant CNA (9) , Executive Director (9) , Wellness Nurse (7) , Chef (6) , Community Sales Director (6) , Cook (6) , Director (6)

What are the pros of working at Brightview Senior Living according to real employee reviews?

"Benefits were great" ((in 32 reviews)); "Brightview hires great staff!" ((in 19 reviews)); "Lots of career growth and you get to work with lots of great people that care about you." ((in 19 reviews)); "Loved my Coworkers and Residents were great" ((in 13 reviews)); "Awarded the 'Best place to work' in the Baltimore area several years in a row." ((in 13 reviews))

What are the cons of working at Brightview Senior Living according to real employee reviews?

"Low pay for expected contribution" ((in 33 reviews)); "workers, managers are always present/available to handle the matter." ((in 12 reviews)); "No work life balance." ((in 8 reviews)); "sometimes communication is lacking between staff" ((in 4 reviews))

What are employees saying about Brightview Senior Living layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Brightview Senior Living layoffs and their outlook for job security at Brightview Senior Living in 2026.

What are the top reviewed Brightview Senior Living locations?

Baltimore , Rockville , Marlton , Bel Air , Catonsville , Shelton , Bethesda , Paramus , Canton , North Andover , Warren , Annapolis , Perry Hall , Arlington , Wakefield , Mays Chapel , Randolph , Woodbury , Annandale , Wakefield , Edgewater , Nottingham , Severna Park , Towson , White Marsh , Billerica , Boston , Woburn , Mount Laurel , Fairfax

Brightview Senior Living reviews

4.2

82% would recommend to a friend

(487 total reviews)

Doug Dollenberg

87% approve of CEO

81% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (487 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brightview Senior Living has an employee rating of 4.2 out of 5 stars, based on 487 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Brightview Senior Living employee rating is 22% above average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

487 reviews

2.0

May 30, 2018

Awards mean nothing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- The residents and staff were great!

Cons

- Management has free meals all the time, but lowly staff has to pay for their own. - Management also ignored staff at the company Christmas party, put themselves in for the prize drawings, walked away with prizes while several staffers got nothing...then took themselves out for a separate "managers Christmas party" on another day. Very unethical. It's like stealing from your employees. - They hire 23-24 year olds as DIRECTORS. While that may be legal, I would not put my parents in a home run by a kid fresh out of college...even if they are just in charge for a weekend. - Very dysfunctional systems that management can't find what should be simple solutions. How do they keep getting things wrong in dining and activities, then continue to justify it?? Residents are not idiots. - Promises of advancement and leadership training, but they don't follow through with it. - HR sends out e-mails to staff asking them to post positive reviews online to boost their ratings for the public. - Many residents are unhappy with services, but certain homes keep winning awards because they make MONEY!!

1.0

Jan 25, 2018

Read this and also look at reviews under previous corporate name "The Shelter Group"

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ok pay and benefits, free parking.

Cons

Most of the managers that have been there long term would never make it at another company. Their behavior has been allowed to become unprofessional over time, there is a lot of gossiping, rumors and daily drama. Almost every key/upper level executive hired in the last 2-3 is no longer with the company. The company and the communities have significant turnover and retention issues and hiring practices are a mess. Nothing wrong with taking a job for the money, but keep the resume updated and continue to look for better options.

Brightview Senior Living Response

8y

Thank you for giving us the opportunity to respond to your concerns. To ensure that Brightview is a great place to work, a consulting company surveys our associates every year, so associates can share any concerns in an anonymous format. Year after year, our associate satisfaction scores are among the highest in the senior living industry, and we have won awards for being a Best Place to Work every year during the last 6 years. Even though we have one of the lowest turnover rates in the industry, we are highly focused on ways to decrease turnover – including a rigorous hiring process to find qualified associates. While our previous CFO did leave after a year and a half, all of our leadership team members hired in the last 7 years are still at the company. Since we’ve never had a VP of IT, we aren’t sure who you are referencing. Thanks for your review, and we wish you well in your career.

5.0

Oct 2, 2017

Absolutely the best place I've ever worked

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you want to come to work every day with enthusiastic, caring people, this is the job for you. This is a special culture that starts at the top - the CEO not only knows everyone's name, but she remembers their spouses and kids' names, too - so associates aren't just a number here. The company goal is that a great place to work will be a great place for the residents to live, so there is a big emphasis on promotion from within. There are people who started as dining servers who then went into housekeeping, then to caring for residents, then to director-level positions ... if you are service-oriented and really want to make a difference in people's lives, you can make your career here. The communities are beautiful, but the real magic of the company is in the people that are hired.

Cons

I really can't think of any cons. This is the first place I've worked where I frequently tell my friends about all the great things that are happening at my job.

Brightview Senior Living Response

8y

Thank you for taking the time to write this lovely review about your experience with us! It warms our heart to hear we are living up to our mission and you are apart of this "Great Place to Work".

Viewing 16 - 18 of 487 Reviews

Jobs at Brightview Senior Living

Housekeeper (Full Time)