Customer Service Representative
Pros
My entire career prior to joining Brightway was with companies who everyone would recognize nationally. I have experienced the "large corporate world" that so many of us participate in on a daily basis. That world can be very unforgiving and uncaring to the thousands of "replaceable cogs in the machine" that have no faces or families in the eyes of the corporate giants running them. Brightway is not one of those places. The founding brothers of Brightway take the time to have lunch with each group of new employees who come to work for the corporate office at Brightway. When I say this, I mean every single new employee regardless of the position they hold. Our new employees are shocked that they actually care enough and take the time to do this. That is their first glimpse into the Brightway culture. It is a caring and family like environment. Brightway's Core Values are "Smart, Accountable and Trustworthy". These Core values were chosen after soliciting feedback from all Brightway employees which I believe says a lot. The leadership team at Brightway asks for employees' feedback and they take the feedback seriously. Everyone from newly hired employees to managers and above are instructed to make decisions based on our Core Values and to always find a solution that is a "Win for the customer", a "Win for our Agency Owners" and a "Win for our insurance carriers that we represent". The founders of Brightway refer to this as "W3 or Winning Cubed".
Cons
Brightway strives for excellence in all aspects of the organization. Excellence usually requires more work and discipline than poor, average or good.
