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      Brook Street

      Engaged Employer

      Brook Street reviews

      3.3

      32% would recommend to a friend

      (540 total reviews)
      avatar

      Michael Stull

      5% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      Brook Street has an employee rating of 3.3 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brook Street employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

      Reviews by job title

      540 reviews
      2.0
      May 30, 2013

      Very old fashioned

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some great people in branches and some good divisional managers who look after their teams .

      Cons

      Poor leadership, little innovation, poor salaries at branch level, no succession planning, like many high street agencies service treated as a numbers game so number of calls more important than quality. Candidate experience can be very poor

      3.0
      Sep 19, 2025

      Meh.

      Operational compliance officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote working, trusting management, good support.

      Cons

      Poor pay. Poor incentives. Some management are jobsworths and expect other employees to be too.

      1.0
      Jul 14, 2025

      You are only a number and they don't care about bullying or your wellbeing

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Weekly pay was paid every Friday.

      Cons

      Working for brook street public sector Birmingham has destroyed my mental health. I wasn't based in Birmingham but they were my employer for a specific Civil service company where toxicity and bullying is extremely high. They were unsupportive and clearly just saw me as a number- they're regularly hiring for the same company. I have now started therapy to help me deal with all the problems I faced for over a year. Brook street Birmingham Public sector provided no regular check ins or support or simply bother to help me. I would never advise anyone to work here. No sick pay. No real benefits whatsoever! No assistance.

      avatar
      Brook Street Response
      11mo
      Hi, Thank you for providing feedback regarding your assignment; the issues raised have been brought to the attention of a senior member of the Brook Street team. The majority of people working for us have a very positive experience, but we accept things can go wrong and are sorry to learn your experience was a poor one. Kind regards, Brook Street
      Viewing 52 - 54 of 540 Reviews
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      ReviewsBrook Street reviews

      Glassdoor has 793 Brook Street reviews submitted anonymously by Brook Street employees. Read employee reviews and ratings on Glassdoor to decide if Brook Street is right for you.