Does Brook Street pay their employees well?

According to anonymously submitted Glassdoor reviews, Brook Street employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at Brook Street. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Brook Street?

32% of Brook Street employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Brook Street 3.4 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Brook Street?

Recruitment Consultant (63) , Administrative Assistant (55) , Administrative Officer (43) , Admin Officer (35) , Administrator (18) , Office Administrator (18) , Recruiter (18) , Administrative (14) , Administration Officer (12) , Court Usher (12) , Customer Service Advisor (11) , Consultant (9) , Executive Officer (9) , Permanent Consultant (9) , Manager (8)

What are the pros of working at Brook Street according to real employee reviews?

"Fully flexible and pay was good" ((in 34 reviews)); "Staff were friendly" ((in 28 reviews)); "Good training and system." ((in 27 reviews)); "Some great people." ((in 23 reviews)); "Friendly teams and always willing to help" ((in 16 reviews))

What are the cons of working at Brook Street according to real employee reviews?

"poor management, shift work, night shifts" ((in 28 reviews)); "Poor communication from the agency and often to aligned with the assignments management." ((in 23 reviews)); "Micro Managed Low Salary Each brand has its own set of rules and are not regulated by head office." ((in 14 reviews)); "No benefits at all." ((in 13 reviews)); "Bad Manager, doesnt care about staff" ((in 11 reviews))

What are the top reviewed Brook Street locations?

New York , Plainfield , Chicago , Bronx , Clintonville , Dallas , Orinda , Denver , Hartford , Boston , Rye Brook

Brook Street reviews

3.4

32% would recommend to a friend

(540 total reviews)

Michael Stull

5% approve of CEO

33% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (540 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Brook Street has an employee rating of 3.4 out of 5 stars, based on 540 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brook Street employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

540 reviews

4.0

Jan 30, 2020

Great place to start your career

Consultant

Recommend

CEO approval

Business Outlook

Pros

Excellent Training and great people

Cons

Needs a stronger USP

Brook Street Response

6y

Thank you for your feedback and kind comments!

1.0

Nov 13, 2019

No progression, poor management

Temporaries controller

Recommend

CEO approval

Business Outlook

Pros

Easy entry level role for someone to get into.

Cons

Poor pay, poor management. Working at brook street was decidedly the worse decision of my career. The management was a joke, refusing to answer escalating queries with customers and ignoring clients when she couldn’t be bothered. There are barely any incentives which is odd within recruitment and base pay increases are non existent. Training is poor and working hours are long. Do not work here, you can earn more and do less elsewhere and build your career away from this toxic environment.

Brook Street Response

6y

I'm sorry to hear that your experience didn't meet your expectations. We have recently formed a talent team and talent hub to aid in training and development of our workforce, as well as a coaching program for managers to further aid development and professional growth of our workforce. However, there is still much work to be done and as a business we are committed to making improvements where possible. Thank you for your feedback, we will be assessing compensation structures based on your feedback too. I wish you all the best in whatever you are currently doing.

2.0

Nov 7, 2018

Good training ,but will always be a " stepping stone " company...

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Good training that sets recruiters up for life. Family feel about the company. The working day flies by. Lots of job satisfaction.

Cons

Poor wages. Poor or non-existent commmission. Very cliquey at the top in Senior Management. Dominated by chain smoking , middle-aged women with hearts of stone. Unrealistic targets. A bit "rah -rah". My advice to new Recruiters is start your career with firms like Brook Street and move on to a " proper" agency after 12 months or so. Soak up the training/experience & then get out quick !

Brook Street Response

7y

Thank you for your honest review, I'm very pleased to hear about your job satisfaction and the training that you received. We believe in a culture of learnability, where employees can acquire transferable skills, so I'm very happy to hear you experienced this. I'm less thrilled to read your comments about management. I don't know how long ago you were working with us but I hope that this perception has since changed. Please rest assured that your feedback will be taken on board.

Viewing 82 - 84 of 540 Reviews

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Jobs at Brook Street

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Customer Sales Advisor - Remote

Brook Street

Brook Street reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to start your career

No progression, poor management

Good training ,but will always be a " stepping stone " company...

Top companies for "Compensation and Benefits" near you

Jobs at Brook Street