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Brooks Brothers

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Brooks Brothers reviews

3.6

52% would recommend to a friend

(1,032 total reviews)

Ken Ohashi

63% approve of CEO

33% positive business outlook

Brooks Brothers has an employee rating of 3.6 out of 5 stars, based on 1,032 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Brooks Brothers employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Dec 1, 2015
Recommend
CEO approval
Business Outlook

Pros

I was at Brooks Brothers working as a sales associate for 20 years. The old Brooks Brothers corporate office treated us with respect and we were valued and compensated fairly as professional sales people.

Cons

this American icon was sold out to a born billionaire from Italy back in 2001. the new owner started making drastic changes to this institution. he decided to get rid of classic American clothing and changing Brooks Brothers to a European boutique. he moved the factories to China, Malaysia, Thailand and Italy. he raised the prices tremendously, changed the fit on men's clothing without listening to his tenure sales people who constantly were getting negative feedbacks from clients. he opened up numerous stores in Europe and other countries. the new owner who calls all the shots simply not interested in what Brooks Brothers stands for in America. he took away jobs from American workers by moving factories overseas. then, he kept on complaining that Brooks Brothers Stores in US are not doing as well as the stores he opened up in Europe, Asia and South America. his second mission was to eliminate tenure sales associates at Brooks Brothers. sales people who have been serving the company for as long as 50 years. he doesn't want these folks around because he thinks 18 year old sales people can do the job for a lot less money. his biggest problem was that he couldn't get rid of the Union Stores, but he did his best to eliminate as many Union Stores as he could. on Aug. 2, 2015 without any warnings, the CEO ordered his managers to notify the hard working sales people at Brooks Brothers that he is cancelling commission sales. we were all offered an insulting hourly wage which is 45% below national rate. sales associates who have been working at Brooks Brothers for decades lost their earnings up to 60%, single moms lost their income, senior sales people who generate all the business for this owner lost their earnings. this Italian born owner and CEO who has a reputation of being abnoxious, arrogant and rude does not even listen to his aides who work with him closely at Madison Avenue Store in New York. if he doesn't like what you say, you're fired. clients who come to Brooks Brothers and spend big money are doctors, lawyers and professionals, not mentioning that almost all American Presidents have shopped at Brooks Brothers. these clients deserve the best service provided by professinal sales people who know clothing and understand their needs. young 18 year old sales persons without any knowledge in clothing can not produce any business and clients end up leaving the store unhappy without making any purchases. all positive feedbacks on Glassdoor are posted by Brooks Brothers Human Resources to fool the public. many experienced sales people including myself have already left the company. i want to congratulate the owner Mr. Claudio Del Vecchio for accomplishing his mission !!

1.0
Jul 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Nice clothing, especially mens's suits, overcoats, and shoes -although the shoes are incredibly expensive. Good associate discounts on clothing, some really nice and experienced long serving employees in the Short Hills, NJ, Newbury St. in Boston and the flagship store at 346 Madison Avenue.

Cons

Claudio Del Vecchio, the CEO is the scion of the wealthy Italian family that owns Luxottica eyeglasses. Del Vecchio is an arrogant, condescending, rude, obnoxious know-it-all with NO real respect for the brand, its history and finally, the loyal customers. He's told tenured employees if they don't like his changes, especially the most recent, to the commission structure which when implemented will force many, many long serving and experienced sales people to leave. He's told customers if they don't like his all too often and obscene price increases to shop elsewhere, even when they've been shopping at BB longer than he's walked the face of the earth. He is just an overbearing obnoxious CEO who is not all that interested in the long term health of the company, its employees or sadly, it's almost 200 year history.

Viewing 1 - 3 of 1,032 Reviews

Glassdoor has 1,087 Brooks Brothers reviews submitted anonymously by Brooks Brothers employees. Read employee reviews and ratings on Glassdoor to decide if Brooks Brothers is right for you.