Build.com reviews

There are problems or issues, big and small, at every level of Build.com, which is to be expected in a company growing as large as we are. I'm going to try to be organized and list not only what I see as the problems, but what I see as the solutions. One thing that never helps anything is complaining for the sake of complaining. There are definitely legitimate gripes out there about Build.com. And there are definitely solutions. Here's my take. 1. Time management This one may begin to be a moot point, but before the hiring surge, managing one's time was a bit of a nightmare. With tons of calls waiting and a never-ending barrage of "take another call, take another call," there's been no time to think about how to manage your day-to-day business effectively. it's been tough to stay organized, to follow up, to do the kind of things that make for a successful salesman in this setting. On top of that, there hasn't been the time to reach out to people who are particularly effective at these things to find out what one should be doing differently or better. My hope is this is about to change. My solution would be to use the incoming wave of reinforcements to give people the time to shadow other representatives or other positions. Any given position in this company can be more successful by knowing more about how the rest of the company operates. Time away from the phones to do trainings on what resources we have and how best to use them would be most helpful, balancing obviously the needs of the company in terms of staffing. 2. Training I do not always feel that I am properly trained on all the systems we use on a day to day basis and I don't always feel like I'm kept up to date on procedural changes in other departments. This leaves me frustrated because there can be a lack of communication between departments on how we as sales reps are supposed to handle certain situations. This needs to be made clearer. I often run across other departments fixing other people's mistakes without telling the person they're making a mistake, so this perpetuates the problem. Clearer lines of communication could improve this, as well as coaching opportunities and regular publication of updates on procedures. 3. Communication This is probably the biggest one, but it seems like it's getting better; more improvement is definitely needed. I think as a whole there's a general negligence (not a malicious intent) when it comes to communication at Build. People get caught up in their projects and developments and forget to let us know what's going on. This prompts The Rumor Mill. It's a small building, though, so I think the management team needs to be much more adept at appropriately handling rumors and debunking them. Obviously, everybody can't know everything, and really shouldn't. But when it comes to some things, it's detrimental to the company to have 210 people guessing and making assumptions. As a company, there could be huge improvements in keeping us informed. In terms of suggesting a solution for this one, I'm not sure what the best course would be. I feel like having regular quarterly meetings as both a whole company and as a sales team have lubricated the dialogue between departments. I think it could go farther and there could be quarterly (or at least annual) summaries of what each department has accomplished and what goals lie ahead. Sort of a "State of the [Blank]" address. There are a lot of small issues out there, some of which I think people just need to be prepared to let go and chalk it up to the fact that no job is amazing all of the time. I don't think the company bribes us with food (although we do get some damn awesome food!) or free beer (although there's also plenty of that). I do believe that those things are rewards for the fact that, especially lately, it has been very high stress. There are going to be high-stress times when you work for a growing company in a competitive market. I have been encouraged, not by any individual, but by the culture of the company as a whole to leave this review, which has a mix of both my praises for the company and my recognition of its faults.

Where to begin.... first, i worked here for over 5 years, and i put my all into this company, loved the culture and the company, but they are very obviously a new company with growing pains that they don't know how to resolve. The executives don't always know what they are doing, and it's not a good place if you are looking for a career to work long term. They care very much about how the outside world sees them, and pretend they are great and love their employees, but they want sheep to do what they say, not thinkers and innovators, and I am annoyed to see that a few of these more recent reviews are very obviously from them not from true employees or ex employees, just trying to keep their ratings up, if you exclude the obviously fake reviews, all recent reviews of build are bad for good reason. Nepitism is aweful here, anyone there can see it, but nobody can do anything to stop it, all these close, long time friends get promoted and can do no wrong. If you hang with this "in group" you are set, yet many of them are not qualified to manage and are far from the best for the job. In the meantime others get fired for simply disagreeing or demoted when one opinion or idea doesn't pan out, there is no room for learning here, they want you to succeed or leave. II have seen a few people get passed up for promotion even though they were obviously the best for the job, while a close friend of the "in group" gets it instead. When I first started they talked about how they wanted to setup the pay so that everyone in the call center can make a good wage for the area if they work hard, etc. The CEO himself said that, yet very few make that good amount, and anytime someone starts hitting those numbers they adjust the plans so it is harder and harder to maintain that number. Turnover is high in the call center, which is normal, but attitude of management in the call center and turnover in the whole company is ridiculous. Overall planning in the company is poor, they hire too many just to fire too many later then hire too many when they need more people, it's like they've never planned anything in their life and they are just winging it sometimes. Worst of all, you cannot help improve the company with real meaningful ideas, they have a very "my way or the highway" attitude (as if they can do no wrong), and if you do not get along with your manager, that's tough, HR will not help you, and any criticism, even polite and constructive criticism is often met with termination, I have seen countless people demoted or fired because they dont agree with the CEO or they call them out on bad ideas or have better ideas that he disagrees with.