Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 28 reviews)); "Good pay.Better people to work with" ((in 22 reviews)); "Build.com has a great culture." ((in 18 reviews)); "Good benefits" ((in 15 reviews)); "Lots of free food and stuff" ((in 13 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 11 reviews)); "Not a lot of additional training." ((in 6 reviews)); "It doesnt feel like upper management cares about its employees." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews)); "Nepotism is rampant, accountability is a joke, and don't be surprised if you're expected to sacrifice a pay raise for the sake of the awesome 'Build.com" ((in 5 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

3.0

Jun 16, 2017

Can be a great place if you work it right

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you start out at a position you do not like and are active in researching other roles, asking questions, and shadowing, it is easy to find a spot that will make you happy. But, you have to try and show you are serious.

Cons

Management tends to make decisions without thinking of the overwhelming repercussions. This has led to a lot of negative changes in the tone of the sales center, forcing reps to choose a "turn and burn" style for their calls, making customer service suffer quite a bit, which leads to more escalations and more busy work for everyone.

Build.com Response

9y

Great feedback, and fair points made. We are a sales focused culture, but the crux of a great sales culture are salespeople that care for, and take care of customers. We take the latter to be a fundamental truth, but perhaps aren't communicating it clearly enough. We will do better. To further make things more difficult, we're a bit short on headcount right now. We're recruiting right now, and ideally will have a new hiring class starting in August to pick up some of the slack. Thanks for your feedback.

4.0

Mar 14, 2017

I loved working at Build. Everyone was really awesome to work work and the job was fun.

Product data specialist

Recommend

CEO approval

Business Outlook

Pros

Good people, good pay, good benefits, the job in data was fun, I gained a lot of work experience

Cons

Seems the company is losing its small town company vibe and turning corporate

Build.com Response

9y

Thanks for the feedback! Its difficult as you get larger and larger to keep that feeling, but first step is awareness. Thanks for the comment and we'll keep that in mind as we continue to succeed!

4.0

Dec 3, 2016

Fun Company - Bad Pay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work environment, amazing people!

Cons

Doesn't pay a living wage.

Build.com Response

9y

Great feedback and glad you generally enjoy working at Build.com. As far as compensation goes, starting in sales or data are competitive entry level jobs that can scale with your skill set in compensation. We strive to create career paths that allow peoples income to scale if you are looking for advancement. Reach out to your manager, not happy with the response, your managers manager, and ultimately me if you feel like you don't have an opportunity to earn more income or don't see adequate upward mobility. Thank you for all you do.

Viewing 100 - 102 of 310 Reviews

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Reviews by job title

Can be a great place if you work it right

I loved working at Build. Everyone was really awesome to work work and the job was fun.

Fun Company - Bad Pay

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