Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

310 reviews
2.0
Jun 29, 2016

Nepotism

Recommend
CEO approval
Business Outlook

Pros

* Laid back * Free stuff * Ability to curse whenever, wherever * Upper management has no problem talking with any employee * Lots of activities to break up the day * Free stuff

Cons

* Nepotism - I've seen people come in, do absolute terrible work, and be promoted within a year. As long as you can talk fast and BS the HR gatekeeper, you're in. * HR interviewing - same person for every interview and also decides who gets the job and who doesn't. HR should for sure have an HR person for every interview, but not the same one. Also, feedback comes from HR for a rejected interview rather than the people who were interviewing them sometimes. * Nepotism - Did I mention this already? A high level category manager also happened to be married to an executive. Weird. * Nepotism - Am I being redundant? * Happiness - This may seem like a strange one, but I find it discomforting when every single person you interact with on chat is super helpful and polite and has nothing bad to say about anything says nothing to you when you pass them in the hallways. It's bizarre. Hallway conversation isn't recorded, but chats are. Hmm... * Nepotism - I understand the company started small with friends, but just look at some of the hires who are doing nothing with their work. * Departure - Something must be wrong / broken when all the old guard have left leaving, basically, the CEO and a couple of his friends as the top dogs. * Culture - Gimme a break, there's close to (or over) 500 people working there. Culture is only found within departments and definitely doesn't translate that well across them.

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Build.com Response
9y
There is a speech I give at Build.com where I address Joey Roth's picture depiction of being a martyr vs charlatan. Martyrs rarely get ahead. If you hang out, do your job, don't interact, and expect to be discovered and promoted, its much more difficult than someone who communicates actively and engages with others. Charlatan's are those "people who BS their way by" but don't do anything. In life, and at Build.com, in the short term can score promotions. In the long term, the truth comes out. Meaning that those people eventually get routed out for their bull. As far as nepotism goes, I'm going to say something you may find shocking. There is nearly no nepotism at build.com. Every time I've hired someone I knew or a friend, it has turned out to be a disaster. In fact, for friends, I blindly refer them to HR. Many don't get hired. What you may be perceiving as Nepotism is the tight bonds you see in our leadership teams. I, for example, am very close with all my exec team. Its not a function of promoting "friends" its a matter of becoming friends with those who you spend 60-80 hours a week with. Imagine having to spend that much time with someone insufferable? in fact, some of my team would argue that others on the team ARE insufferable. However, they tolerate it for the high performance. It sounds like you were or believe yourself to be a high performer and were looked over due to a lack of "esprit de corps" with the teams and management. My advice to you in your next job is to find a company or position where you really identify with the groups, culture, and leadership teams. If you don't find yourself personally compatible, leave before you end up bitter. Thank you for your comments and I hope you find meaningful employment elsewhere.
3.0
Jun 27, 2016

Not without its flaws

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was employed with Build.com for almost 3 years. I absolutely loved the company when I started. All of my coworkers felt like family, the business encourages employees to jump feet first into the culture and really dig your fingers into the Build.com lifestyle. For a career that spring-boarded me into better things, it was a great start.

Cons

Over time, the focus on entrepreneurship that once was so important to the company has declined greatly. Some of the most amazing improvements to the site have come out of the company's Hack-a-thon every year. However, myself and friends in many departments feel that management especially has lost its way in encouraging employees to be creative and innovative. Before I left, I felt that I no longer had a voice or felt valued in the company.

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Build.com Response
9y
I'm glad you had a good experience here for your time here. It sounds like you worked in tech, which is the core engine that drives everything in the organization. The company has faced some unprecedented challenges with Amazon, Home Depot, and Wayfair entering the core online home improvement space, guns a blazing. We've done a great job at wartime, but may have lost our sights on keeping tabs on where innovation is stewing from. I take your feedback seriously, and will try and do a better job rewarding and recognizing innovation inside of the company.
5.0
Jun 27, 2016

PPC Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

So so many, the perks are great, the atmosphere is high energy, and everyone is usually ready to jump in and help.

Cons

You've got to be ready to work hard, if you are fine with that there really aren't any cons.

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Build.com Response
9y
Thanks for the great review. Sometimes the lack of open communication is because we're not clear on what we're doing!
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