Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 26 reviews)); "Good pay.Better people to work with" ((in 23 reviews)); "Build.com has a great culture." ((in 21 reviews)); "Good benefits" ((in 16 reviews)); "Lots of free food and stuff" ((in 13 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 11 reviews)); "Lack of transparency and communication" ((in 7 reviews)); "It doesnt feel like upper management cares about its employees." ((in 6 reviews)); "Many deserve the positions they've earned, but some have become complacent and lack the qualities of a good manager." ((in 6 reviews)); "Not a lot of additional training." ((in 5 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

4.0

Jun 24, 2016

Work Hard, Play Hard

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Work with amazing, smart, talented, motivated people. Usually. If you bust your a**, you'll get noticed, but you do have to put yourself out there. One of the Build.com values is "Work Hard, Play Hard" and they mean it. Not a good place for lazy or sneaky people. A great place for self-motivated, dedicated and fun people.

Cons

Can be stressful, lots of money to deal with and worry about. Goals are sometimes set for you and it can be daunting.

Build.com Response

9y

Thank you for your feedback, much appreciated. I couldn't agree more with your advice to management. Its important that everyone understands how everything works here and what everyone else does. I've been making that mandatory, and plan on continuing to do so.

5.0

Jun 24, 2016

Never a dull moment.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There's no one way to review Build.com because it's an amalgamation of people, departments, and cultures. You need to know about the area you want to work. If you interview, ask all the questions, we're not shy. We'll tell you the truth. Build.com is not one thing, but we are more than the sum of our parts. The overwhelming majority of people here are filled with passion for the job, whatever job they're doing, and the people I work with have a strong sense of pride about what they do and how they do it. It's cliché, but you do get out of this job what you put in. Expectations are high across the board and most folks start with themselves. I've greatly enjoyed my years here and I'm looking forward to however many years I have left. I know the work will stay exciting, because there's never a dull moment.

Cons

As a small company grows into a large company, it gets hard to adjust your mental approach to the new responsibilities. The past is the past and the good old days maybe weren't always so good. There are times when something akin to culture strife rises up, but in general it's dealt with in an appropriate manner.

Build.com Response

9y

A great review as well as great advice. Its hard when you are growing quickly, and we have a culture of process being "icky" so we're very considered when we have to create any. Thank you for your feedback, duly noted!

3.0

Jun 24, 2016

Sales Rep Review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Great Benefits 2. You feel great coming to work. A bad day at Build is a good day at a lot of other places. 3. Free Food, Fun Culture, Growing Company Overall this company is a great place to work and flexible since there is so many shifts you can choose from.

Cons

1. They hire more of bosses then leaders for supervisors. 2. The culture sometimes makes the company feel more of a frat house then an actual place of work. 3. Mainly the people. There is a lot of negative and hard to work with people that has been at the company for 5 years plus that should be released and let go.

Build.com Response

9y

Glad we see eye to eye on the cons. We try to keep the environment very light. If you're looking for somewhere more formal, Build is most likely NOT the place to work. Sorry to hear that a major con for you here is your co-workers. You are right however on the bitterness of some. Some people don't like change, and we are a rapidly evolving organization. Over time, these people find their way out. We're consistently encouraging those who no longer are a fit to try and find a home elsewhere.

Viewing 199 - 201 of 310 Reviews

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Work Hard, Play Hard

Never a dull moment.

Sales Rep Review

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