Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 28 reviews)); "Good pay.Better people to work with" ((in 22 reviews)); "Build.com has a great culture." ((in 18 reviews)); "Good benefits" ((in 15 reviews)); "Lots of free food and stuff" ((in 13 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 11 reviews)); "Not a lot of additional training." ((in 6 reviews)); "It doesnt feel like upper management cares about its employees." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews)); "Nepotism is rampant, accountability is a joke, and don't be surprised if you're expected to sacrifice a pay raise for the sake of the awesome 'Build.com" ((in 5 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

5.0

Jun 23, 2016

Empowered to move fast and make a difference!

Mobile director

Recommend

CEO approval

Business Outlook

Pros

This is the best group of people on the planet to work with. Leave your drama at the door and be ready to solve hard problems and have a blast doing it. The work-life balance is great, much better than any other company I have worked for in the last 10+ years. Build.com focus is on US customers, thus avoiding the complexity most international sellers have. The cost of living in Chico is also much better then the mega cities. Great place to raise a family.

Cons

Small city, but very fun place to be if you like the outdoors. Not a lot of process, but that allows you to go faster and get the job done.

Build.com Response

9y

Glad you've been having a great experience here. Thank you for all you do!

5.0

Jun 23, 2016

Hard work pays off at Build!

Sales representative

Recommend

CEO approval

Business Outlook

Pros

This may be the best opportunity for productive sales people looking to establish a career. Tons of reps have been promoted over the past year. The vast majority of reps are successful and stay at Build for a very long time. Pay is very good with unlimited opportunity for growth. Build embraces the work hard, play hard mentality. They are always cooking up something fun for everyone.

Cons

If you're not truly motivated, this isn't going to be the place for you. They will remove slugs, which is only a con if you happen to be one.

Build.com Response

9y

Thanks a bunch for the kind words, and the con comments are accurate.

4.0

Jun 23, 2016

One of the few places in Chico where you can make a living

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you work hard, there are plenty of opportunities for you to advance your career. You just have to know what you want, and not be shy about taking on new challenges. Hard workers who work SMART tend to be rewarded here. I personally have been promoted several times in the two years i've worked here, been given lots of good paid training, and as others have mentioned have benefitted from tons of free food and other little perks. Yesterday hansgrohe gave every employee a new shower head.

Cons

Seems like peoples experience can vary by dept to dept. I am lucky enough to work under a manager who cares about my career, and provides honest feedback. I constantly ask how i'm doing, so I know where I stand, but it seems others may not have such a great experience.

Build.com Response

9y

Thanks for the honest review. All good comments. As far as your advise to management, dully noted. We have a promote from within culture, and sometimes we don't do enough leadership training. We've went through some major leadership turnover over the last year and things have gotten better, but could be MUCH better. We'll work harder on it.

Viewing 205 - 207 of 310 Reviews

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Empowered to move fast and make a difference!

Hard work pays off at Build!

One of the few places in Chico where you can make a living

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