Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

310 reviews
2.0
Mar 25, 2015

Shiny exterior, rotting interior

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Break room activities (foosball, darts, ping pong, video games), perks (free coffee, fruit, sometimes meals, and parties), some of the people are great too.

Cons

Rampant nepotism, worse than any other company I've worked at. Job postings that try to be cool, but really make the company look like a joke. Non-competitive wages, even for the area, especially when you factor in the lack of raises given out. Also I'd like to point out that even though they tout the whole "promotions from within" thing, 3 of the newest executives have come from outside of the company.

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Build.com Response
9y
I'm sorry you had such a bad experience here, I hope that you find meaningful employment elsewhere.
5.0
Mar 23, 2015
Recommend
CEO approval
Business Outlook

Pros

I joined Build.com while still in college. I thought I'd be there 6 months. That was now 12 years ago in 2003! My college job has turned in my career and Build.com provides more than enough opportunities year after year to keep me interested in staying! The excitement of the job keeps me around the people I work with get me excited to come to work everyday!

Cons

We grow fast and sometimes info doesn't make it out to the right people at the right time. Sometimes people then feel like that is by design or there is some master plan for keeping people in the dark. I promise you there isn't.

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Build.com Response
9y
Thanks for the feedback. Agreed on the communication challenges. The bigger we get the harder it gets. We continue to have more info-sessions, and have kept cadence with our semi-annual and annual meetings, but we can do better! We are experimenting with smaller, departmental, "all hands" meetings. Hopefully that can help keep information moving faster. Thanks for the feedback.
2.0
Mar 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Pays above average for Chico, work culture is above average for Chico, good place to work if you like living in Chico, good place to work if you want to fill a job description and only operate within the scope of that job description.

Cons

For being a top 100 internet retailer @500m in annual sales, the pay and culture is way behind other online retailers of similar size, revenue and age in a 200 mile radius. Its not uncommon for people to leave and make 50-100% more money than they were at Build.com. While this is true of all eCommerce (people leave for more money), the pay gaps are significantly smaller elsewhere. If you want to really advance, you have to either have been an original employee, dating a top tier employee (exec, director, etc) or be in the literal inner friends circle of the top tier employees... Build.com will deflect this by saying the people at the top have to be a 'good culture fit' but there will be a significant number of reviews that say otherwise. Also the technology aspect needs a step up... Development time for anything takes far longer than average for eCommerce. Subsequently since development takes so long, any development initiatives need executive sponsors, of whom only sponsor ideas they like... So unless you're they are your best buddy IRL, they pretty much have to come up with your idea for you if you want to see your idea executed... And when I say executed, I go into a queue with no visibility and hope that somebody takes care of it. So if your job description requires software improvements, make sure you have literally direct access to developers otherwise you're in for a world of frustration. Also, don't expect any communication of vision or passion from the executives/CEO. The CEO Chris Friedland doesn't make himself very visible in the office... You know... When he's not constantly on vacation or tending to his other 'investments'.

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Build.com Response
9y
Thank you for the response. As per your pro mention, we do pay at or above top rates for Chico and our region, however if you are taking into consideration compensation from other areas, also take into consideration cost of living too. Yes, you can make more in San Francisco, however you rent, cost of living, and commute is a wee bit higher / longer. There are a lot of people who don't get ahead at Build and often blame culture. We do have a culture where you have to raise your hand for a promotion, we don't necessarily grab people and promote them unless they apply, so its hard for people with personality types who expect to be picked up by the bootstraps as opposed to lift themselves up. Its hard to zero in on your certain situation, or understand how I can remedy this, which most of the examples don't offer a remedy. Software development in a 17 year old company, with a lot of legacy code, makes things hard. Fair to point out and a fair objection, but we have taken a lot of steps to sort this out over time, including migrating from coldfusion to Node JS. Still much work to be done. As far as projects go, most ideas that get sponsored, are bubbled up. Because software is a precious resource, we do pay a lot of attention on who gets what done. Trust me, there are 100 bad ideas for every 1 or 2 we vet and develop. Visibility has gotten much better, and so has project and product management. Its constant evolution. As the founder of the company, I try and communicate vision / passion and I'm sorry it didn't resonate with you. While Instagram may suggest otherwise, I'm not constantly on vacation... Well, I am constantly traveling... but not constantly on vacation... I actually rarely take a break fully from doing calls and answering emails even when I'm on vacation.... With the exception of Burningman, I really do take that week off from email and everything... As far as your advice goes..... I AGREE!! I do think we need new blood, new leadership, and maybe a few more micro cultures. (however its hard not be accused then of being "cliquey") however like the Internet told me someone famous said “You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time”. In closing, you spent 5 years of your life at Build.com. It sounds like there were good parts, bad parts, and other parts. I hope you came away a better person, as if you were here for 5 years, I'm sure you helped be a big part in our success. Best wishes in your future endeavors.
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