Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great people Good vibes Well Established company" ((in 25 reviews)); "Great pay and flexibility with school schedule." ((in 21 reviews)); "Good benefits and insurance" ((in 20 reviews)); "Build.com has a great culture." ((in 19 reviews)); "Lots of free food and stuff" ((in 12 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 12 reviews)); "Company needs ethic training." ((in 6 reviews)); "Lack of transparency and communication" ((in 6 reviews)); "Many deserve the positions they've earned, but some have become complacent and lack the qualities of a good manager." ((in 5 reviews)); "It doesnt feel like upper management cares about its employees." ((in 5 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews

3.9

78% would recommend to a friend

(310 total reviews)

Nicole Creech

52% approve of CEO

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Build.com has an employee rating of 3.9 out of 5 stars, based on 310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Build.com employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

310 reviews

3.0

Aug 29, 2016

ISR/Data Department 2010-2014

Inside sales representative/data specialist

Recommend

CEO approval

Business Outlook

Pros

Competitive pay Lots of company perks (i.e. holiday parties, dinners, frequent contests/games) Diverse Culture Feels like a Google environment at times

Cons

"Corporate Mindset" They claim that they do not employ/manage like the not the average corporation, but when it comes down to more money vs. employee, money will always win.

Build.com Response

9y

Glad you enjoyed the pay and environment. As far as the corporate mindset goes, I think the difference between us and other companies is brutal honesty and transparency on why we exist and what we do. We try and "own" the fact that we're in business to generate sales and revenue by providing customer delight. We don't have one of those BS corporate mantras that doesn't address the biggest elephant in the room. We're a business that really enjoys growth ( revenue / profits / and employees ). Its not a matter of money vs employees. The more people we hire, the more money we make! We try and keep raises rising faster than any of our peers, and we always try and tie compensation as closely as we can to sales. ( doesn't work in all cases but we try. ) Appreciate your time here, and I'm glad you enjoyed yourself. We'll look to do better for others.

5.0

Jul 14, 2016

Build.com

Chat representative

Recommend

CEO approval

Business Outlook

Pros

Great Pay, Great People, Great company.

Cons

Not much that I can think of. You get in what you put in. There is no room to be lazy.

Build.com Response

9y

Those are really kind words. We appreciate it!

3.0

Jun 27, 2016

Not without its flaws

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I was employed with Build.com for almost 3 years. I absolutely loved the company when I started. All of my coworkers felt like family, the business encourages employees to jump feet first into the culture and really dig your fingers into the Build.com lifestyle. For a career that spring-boarded me into better things, it was a great start.

Cons

Over time, the focus on entrepreneurship that once was so important to the company has declined greatly. Some of the most amazing improvements to the site have come out of the company's Hack-a-thon every year. However, myself and friends in many departments feel that management especially has lost its way in encouraging employees to be creative and innovative. Before I left, I felt that I no longer had a voice or felt valued in the company.

Build.com Response

9y

I'm glad you had a good experience here for your time here. It sounds like you worked in tech, which is the core engine that drives everything in the organization. The company has faced some unprecedented challenges with Amazon, Home Depot, and Wayfair entering the core online home improvement space, guns a blazing. We've done a great job at wartime, but may have lost our sights on keeping tabs on where innovation is stewing from. I take your feedback seriously, and will try and do a better job rewarding and recognizing innovation inside of the company.

Viewing 259 - 261 of 310 Reviews

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ISR/Data Department 2010-2014

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Not without its flaws

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