Is Build.com a good company to work for?

Build.com has an overall rating of 3.9 out of 5, based on over 315 reviews left anonymously by employees. This rating has increased by 4% over the last 12 months. 78% of employees would recommend working at Build.com to a friend and 69% have a positive outlook for the business. The best reviews about Build.com have been left by employees working as Brand Manager , Account Manager and Inside Sales Representative .

Does Build.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Build.com employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Build.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Build.com?

78% of Build.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Build.com 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Build.com?

Inside Sales Representative (29) , Account Manager (11) , Brand Manager (10) , Sales (9) , Sales Representative (7) , Customer Service Representative (6) , Product Data Specialist (6) , Sales Associate (6) , PPC Specialist (5) , Email Marketing Specialist (3) , Marketing (3) , Software Developer (3) , Software Engineer (3) , Chat Representative (2) , Chat Sales Representative (2)

What are the pros of working at Build.com according to real employee reviews?

"Great pay and flexibility with school schedule." ((in 23 reviews)); "Great people Good vibes Well Established company" ((in 23 reviews)); "Build.com has a great culture." ((in 18 reviews)); "Good benefits and insurance" ((in 17 reviews)); "Lots of free food and stuff" ((in 11 reviews))

What are the cons of working at Build.com according to real employee reviews?

"Management is completely delusional about what phone calls actually come in." ((in 13 reviews)); "Many deserve the positions they've earned, but some have become complacent and lack the qualities of a good manager." ((in 7 reviews)); "Lack of transparency and communication" ((in 6 reviews)); "Company needs ethic training." ((in 5 reviews)); "It doesnt feel like upper management cares about its employees." ((in 5 reviews))

What are employees saying about Build.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Build.com layoffs and their outlook for job security at Build.com in 2026.

What are the top reviewed Build.com locations?

Chico , Atlanta , Horseheads , Berkeley , Bend

Build.com reviews about "training"

69% positive business outlook

Ratings by category

4.0

Culture & values

3.9

Diversity & inclusion

3.9

Career opportunities

3.8

Work/Life balance

3.8

Compensation and benefits

3.6

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

4.0

Sep 21, 2017

Lots of career growth, but benefits and work environment are poor.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Freedom and autonomy. I am mostly left to my own devices: I was hired to do a job, and I'm trusted to do it. You really can make your career what you want it to be. Initiative and taking charge is valued at all levels. I have never been afraid to speak my mind or voice my opinions, and I've never had a manager breathing down my neck or dictating my work. Learning and growth opportunities. HR has training programs for things like leadership, public speaking, debate, etc. As well as employee taught "Summer Camps" where you can learn from skilled peers.

Cons

The company culture that HR promotes seems to be targeted toward college-aged bros (free beer, ping pong, company parties, no maternity/paternity leave program, etc.). So not surprisingly, there's a lack of age, gender, and culture diversity. Real crappy time off benefits. The office environment is cluttered, poorly designed and overcrowded. It's incredibly awkward navigating through the building to use the bathroom or get coffee. Also there are no windows in most areas, and no greenery. Hope you like gray.

Build.com Response

8y

Thanks for the honest and candid feedback. A lot of our initial recruits are right out of college, so we are guilty of focusing in college graduates in our messaging. The ping pong and parties are often an attribute of many companies we are competing against. As extravagant as the block party and Christmas parties seem, the HR team pulls it off on a shoestring budget. The incremental cost per head of the block party is around 35.00 and the Christmas party around 55.00 a head. While I realize that some people don't appreciate that benefit, some don't appreciate other benefits we offer. Thank you for your feedback.

4.0

Nov 3, 2015

Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good people, nice salary, lots of opportunities

Cons

Lacks structure, long hire process, long training process

Build.com Response

10y

Great review, thank you. Training has been an evolving process for us as has been structure. As a very entrepreneurial company, structure has always came second to managing change. We're always trying to improve and your feedback helps!

5.0

Jun 23, 2016

I Enjoy Coming To Work Everyday.

Ppc specialist

Recommend

CEO approval

Business Outlook

Pros

Great place to work with a great atmosphere. Everyone is really nice from the bottom feeders like me to the upper management. When you first start, training is great and outlines when you're going to do. Goals are established and well defined. Overall, it's a great place to work and highly recommend it... especially if you're in the Chico area. Easily one the best places to work in the surrounding areas.

Cons

I haven't worked sales, but I've heard it's not nearly as nice over there. That said, I have friends that are doing very well in sales and absolutely love it. Take that for what it's worth.

Build.com Response

10y

I'm really glad that you're enjoying your experience here. Appreciate all the kind words! I did however lose the hover board in a bet with my son, so you'll have to wait until I bring in the powered unicycle.

4.0

Jun 23, 2016

One of the few places in Chico where you can make a living

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you work hard, there are plenty of opportunities for you to advance your career. You just have to know what you want, and not be shy about taking on new challenges. Hard workers who work SMART tend to be rewarded here. I personally have been promoted several times in the two years i've worked here, been given lots of good paid training, and as others have mentioned have benefitted from tons of free food and other little perks. Yesterday hansgrohe gave every employee a new shower head.

Cons

Seems like peoples experience can vary by dept to dept. I am lucky enough to work under a manager who cares about my career, and provides honest feedback. I constantly ask how i'm doing, so I know where I stand, but it seems others may not have such a great experience.

Build.com Response

10y

Thanks for the honest review. All good comments. As far as your advise to management, dully noted. We have a promote from within culture, and sometimes we don't do enough leadership training. We've went through some major leadership turnover over the last year and things have gotten better, but could be MUCH better. We'll work harder on it.

4.0

Sep 8, 2017

Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Competitive pay for the area - Good Bonuses - Fun and exciting company events/activities - Great training and career advancement information - Fast paced (you are never bored) - Great at celebrating accomplishments

Cons

- It is not for everyone -Hours can be long -Because of the nature of the open door environment some co-workers can be very aggressive/unprofessional even for the company standards -Communication challenges between departments

Build.com Response

8y

Thank you for the review. Great feedback, we're working on communication issues. We've also experienced leadership changes in management in the sales center, so I'd expect some changes coming soon. Appreciate your time here, and wish you well in the future!

5.0

Apr 6, 2016

Lighting Brand Manager

Lighting brand manager

Recommend

CEO approval

Business Outlook

Pros

Fast moving with opportunity in every direction.

Cons

When moving up there is a lack of training. I believe that are currently developing some new training strategies to help with this.

Build.com Response

10y

Thank you for the stellar review. Training is an ever-evolving process and I appreciate the feedback.

Viewing 4 - 6 of 17 Reviews

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Build.com

Build.com reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

Lots of career growth, but benefits and work environment are poor.

Sales

I Enjoy Coming To Work Everyday.

One of the few places in Chico where you can make a living

Sales

Lighting Brand Manager

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