C2 Education reviews

3.0

33% would recommend to a friend

(1,052 total reviews)

Peter Waller

30% approve of CEO

33% positive business outlook

C2 Education has an employee rating of 3.0 out of 5 stars, based on 1,052 company reviews on Glassdoor which indicates that most employees have an average working experience there. The C2 Education employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

1K reviews
2.0
Mar 7, 2017
Recommend
CEO approval
Business Outlook

Pros

Pros: -Gain work experience (hey one more thing to put on your resume) and it paid my bills for 2 years -Get to meet some really cool people who will become your friends. -Get to interact and help students with school and other issues in life. -Most of the HQ staff are pretty nice. -There is the opportunity to move up if you are interested in sales. -Cozy office chairs

Cons

Cons: -Prepare to meet some of the worst bosses of your lifetime: If you are not a center director (CD), your experience at C2 will heavily depend on the personality/work ethics of your CD and district manager. Because of the high turnover rate, I have had at least 8 CDs. Most of them were chill and fabulous, but 2 of them were just absolutely horrendous. One was terribly condescending, hated if coworkers talked to each other on break, and yelled at me until I burst into tears for simply asking if I could go home early as I came earlier in my shift due to an emergency at the center. She would make me do overtime all the time, but was adamant about herself coming in and going home on time. Also no matter how much I told her I wasn't comfortable with someone else driving my car without me in it, she would force me to let our marketing assistant borrow my car all the time (he didn't drive) so that he could pass out marketing flyers at a supermarket 20 mins away. Never got the gas reimbursed either but I didn't expect it to. The other CD was a control freak (she even took out the trash cans in the tutoring rooms because she hated that garbage was being thrown in there...lol wat) and would constantly play mind games with her employees. Moreover, she would alter students’ scores so that’d they be higher after starting at C2 and thus parents would renew for more hours. Most of the DMs will feed you inspirational quotes and encouragements, but I have heard a couple of the DMs gossip and talk crap about their employees. It was like a Korean Mean Girls. The last DM I worked under was amazing though. -Was mislead ALOT: I was given the opportunity by my DM to transfer to a new center that was closer to me, and I excitedly took it. However, she told me later that the new center wasn’t open so she asked if I could work at this other center 40 miles away from me. She promised it was only going to be for 3 weeks so I obliged, but 3 weeks turned into 3 months and when I asked if I could transfer already as the commute was getting too much, she gave me a lecture on sacrifice. Haha. Another time, I was given a raise that was effective immediately, but was told to not expect it until the second paycheck after that date. I ended up not getting it until four paychecks later after I repeatedly asked my DM about it. I didn’t even bother trying to get the difference. -Constant sales pressure: Coming from an educational background, I was initially excited to be working in the education industry and helping students, which was the HR rep sold me on.There is hardly any of that in this position. Instead, you are constantly pressured to meet your sales quota by utilizing useless marketing strategies that are provided, making 30-50 cold calls a day (which you have to track so they know you’re doing it), etc. Because you have to complete a list of every sales technique known to mankind each day, 90% of your time will be spent on trying to drive in new leads and making sales. Most CDs hardly spend any time on already enrolled students because they’ve already paid the money unless the parent is raging angry (which we’d often have to deal with) or if it’s renewal time. All our DM/RM cared about was hitting budget as well. So only work here if you LOVE that sales drive and pressure and disregarding education... actually let me take back. You’re better off on Wall Street where you can be making 10 times more. -Will work you to the bone: The hours are inconvenient, but I knew what I signed up for. However, if you want to take a day off, good luck! I had a director who would get pissed if you tried to take a sick day and another one who would not allow me a single day off during the 9 months I worked with her. I was never given any floating holidays as well in my first year and my life pretty much consisted of overtime. -Too much company expansion: The company presents itself as “high growth”, which means company policies and procedures are changing all the time and can be a double edged sword. Also, you can’t expand too rapidly like Starbucks (nod to our CEO) and open new centers everywhere and not hire enough staff to fill it. Thus resources and manpower is stretched thin, and I often found myself alone in a center doing work for 2 people. Overall I’m glad I got out of that toxic/stressful environment (all my coworkers have as well). My only regret is I’ve stayed and put up with their shenanigans for far too long. TLDR: If you’re someone looking to work for this company, go somewhere else

1.0
Jan 24, 2017
Recommend
CEO approval
Business Outlook

Pros

You get to know a lot about American education system - how broken it is

Cons

1. Working overtime and they don't want to pay you. I have been working more than 50hour/week and I was employed as a part-time. I couldn't go home past midnight. The pay was low. There is no life besides work. I do not have time for myself, family and friends. 2. Mentally abusive. Not encouraging working environment, the supervisor and coworker do not recognize the effort I put in, instead they made humiliating comments when discussing my performance. 3. Do not have career advancement. I was hired as an associate center director, but basically I was sitting at the front desk all day to do admin work. The expectation for career advancement was not clear. Sure, if I perform well, I can be a center director, which means selling course packages and prospects clients all day ... but that's it. I don't see anything further from there. 4. They value money more than education. It is all about how much you earn and whether you met the target budget for the month. They do everything to make sure to hit the budget. Being in the education field should always put education first, not money, because as parents, they want to see their kids are taken care of by the employees, not the fact that employees spend most of their time selling course packages.

avatar
C2 Education Response
9y
Turnover has been a challenge for us as we continue to grow and add new teams and locations to our footprint across the country. I am dedicated to making signification improvements to the way we develop and invest in our staff and systems to ensure everyone is supported in their current roles. We feel that stronger partnerships among teams will lead to improved communication and higher employee satisfaction. We are also investing in new technologies, like a new scheduling system, to improve the way we operate on a daily basis.
2.0
Jul 7, 2015

Wage theft and shady business practices

Recommend
CEO approval
Business Outlook

Pros

Working with the students is the most rewarding aspect of the job. Oftentimes I think about all of the students I've been able to help, and how I've helped influence their lives. It's really touching :)

Cons

Pay: the pay is not competitive, and the fees that students pay tremendously overshadow your labor costs. Most workers at any center are paid very little, and the company relies on these overworked and underpaid employees to do most of the crucial work. There are only hypothetical breaks, and they are only reluctantly granted by the company. Tutors are asked to come in for no pay and prepare for class along with no paid time for grading after class. This leads to a problem because tutors are not paid to fulfill the obligation the company has made to students. The time it takes to properly prepare and grade is at least 30 minutes a day which adds up to quite a lot at the end of a year. Company Structure. C2 has a massive inefficient bureaucratic structure that leads to inefficiency, and a lack of clear responsibility. Complaints go unheard or fall on deaf ears. The company cares only about the profit we can generate while providing no benefits or sick days. Seeing how we work with kids who carry flu, colds, and other illnesses with them into the center, your very work schedule can become compromised from the sickness you get from this line of work. The most essential center staff are also the most underpaid even compared to tutors, which means a constant line of employees is filing through the door hoping things improve and finally leaving as soon as they have the center running smoothly. This means centers are usually in constant turmoil as there are no experienced workers left. This pointless frugality shorts not only the staff but also the clients.

avatar
C2 Education Response
10y
You're right. When families partner with C2, they build a solid foundation of skills and study habits that will last a lifetime! Our students benefit from our comprehensive tutoring plan, including diagnostic testing, personalized programs, exceptional instruction and continuous tracking. At C2, we strive to provide fair and competitive compensation to our employees. We consistently review and make adjustments to our pay structures to support a culture of accountability and performance at all levels of the organization. We have also started sending out company-wide employee surveys, rolled out a method for sharing suggestions and ideas, and are working to include opportunities for teachers to give feedback on upcoming initiatives. To support you and the rest of our employees, we will continue finding more creative avenues to get our teachers actively involved in sharing their voice.
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