CAI reviews

3.0

39% would recommend to a friend

(550 total reviews)
avatar

Tom Salvaggio

44% approve of CEO

39% positive business outlook

CAI has an employee rating of 3.0 out of 5 stars, based on 550 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CAI employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

550 reviews
2.0
Nov 3, 2017
Recommend
CEO approval
Business Outlook

Pros

Sr. people are paid well. Lots of freedom.

Cons

Computer Aid has no clue how to collect software specifications from customers. Requirements are ill-defined, if they are defined at all. Developers are blamed for implementing features incorrectly, even when the features are not defined. Sr. Developers are expected to act as first-level tech support. No 401k match. Everything is legacy code (seriously, some things haven't been updated since .NET 1.1). New developers are unleashed on the code with no direction, resulting in inconsistent code style, and duplicate code scattered everywhere. Once you are assigned to a project, your chances of ever moving to another project are slim to none.

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CAI Response
7y
Like the technology field itself, CAI is constantly evolving and is working hard to expand the solutions we offer clients. This year we have invested in building a team of experts to help companies select and implement intelligent automation. Our agile and cloud practice area also is giving employees new ways to contribute their expertise. We aim to create a community in which collaborative peer-to-peer relationships and autonomous teams can develop and grow in a way that builds trust and innovative thinking. We pay close attention to the market and work to give our employees opportunities to deepen their skills and grow in their fields, so they benefit both personally and professionally.
3.0
Oct 26, 2017

OK

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Job is not too stressful. Opportunities to be creative and think on your feet. Lots of philanthropy and giving back to the community.

Cons

Management is cheap. Policies and rules are inconsistent and unclear. Lots of variability depending on who your manager is. No company 401k match. Poor medical benefits.

1.0
Oct 26, 2017
Recommend
CEO approval
Business Outlook

Pros

If you have a good manager, one who considers his employees professionals and treats them like it, then it can be a good job. But good managers are few and far between. Some managers are flexible about hours and working remotely. Benefits are OK. There's free coffee. The company does have good engagement with the community, through Easter Seals and some charity golf tournaments. It also sponsors a charter school and runs an enrichment program with Sacred Heart School, both in Allentown.

Cons

At Corporate, the environment is toxic. The CEO considers himself a visionary, but he's a bully who doesn't like to hear "no" and will dress down employees in meetings. This fosters a culture in which no one wants to report any bad news. He also meddles in the development process, causing delays in completing work, which leads to more bad news he doesn't want to hear and no one is willing to address. The corporate culture also includes a reluctance to address mistakes or subpar performance or inappropriate behavior, because it's treated as a confrontation, rather than a rational, sober discussion to correct and improve a situation. One employee, a protege of the CEO, exhibited serious anger issues over a period of years, but was never dealt with, till he barged into a meeting and threatened the CEO with physical violence and then was fired. In less serious or harmful cases, employees' work needs improvement, but managers are reluctant to bring it up. Instead, they scratch their heads about the delays in completing work. Or in the case of the development group, the exec in charge can't deal with team leaders who are insubordinate, when they refuse to do what he directs the group to do. And this all fosters a culture of blame, to find a scapegoat, rather than a solution, when an issue comes up. As far as the product goes, it's a project management methodology. It's not a unique idea, and it's a little outmoded. It's aimed at development organizations that follow a waterfall process. Customers take the business management methodology, but many have dropped the software that goes with it, since it's based on old technology, and the product owner is resistant to change. A project management application is so poor that the salespeople won't sell it, and a dashboard that goes with it has been mired in development for years, but because of the internal management problems, it's still years away from release, and once the CEO retires, it's very possible that these applications will be discontinued by his successor. Not much room for advancement, either. The company is replacing veteran employees with college interns, unloading salary and experience along with it. And some work is being sent overseas, wherever the labor costs are cheapest. On the other hand, the teams embedded with customers are probably a better bet for anyone looking for a job as a software engineer. I would not recommend this to someone looking for a job, unless it were someone right out of school and he needed something to establish some employment history and get a little experience.

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CAI Response
7y
Thank you for your feedback. CAI is committed to creating a healthy and productive workplace for all our employees, and we’re sorry to hear about your experience. Like the technology field itself, CAI is constantly evolving and is working hard to expand the solutions we offer clients. This year we have invested in building a team of experts to help companies select and implement intelligent automation. Our agile and cloud practice area also is giving employees new ways to contribute their expertise. We aim to create a community in which collaborative peer-to-peer relationships and autonomous teams can develop and grow in a way that builds trust and innovative thinking. We pay close attention to the market and work to give our employees opportunities to deepen their skills and grow in their fields, so they benefit both personally and professionally.
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