CARCHEX reviews

Thank you for sharing your experience as a Vehicle Protection Plan Specialist at CARCHEX. Feedback from current and former employees help us get even better. We are confused about your comments because as a frequent winner of the Baltimore Sun Best Workplaces Award and Selling Power’s 50 Best Companies to Sell for Award, our employees have communicated quite the opposite to these independent agencies. We have a carefully developed sales training curriculum that is designed to arm new Vehicle Protection Specialists with the skills they need to become top performers within 2 months of their first day of employment. That training includes 1 ½ week formal training class in our state-of-the-art training facility plus a 2 week “on the sales floor” ramp up designed to give new specialists the hands-on, live call support they need in the early days of their sales career at CARCHEX. We foster growth at all levels and in all departments by allowing CARCHEX team members to move to different departments to try to apply their skill set to new tasks. For example, many successful Vehicle Protection Specialists have transferred from our Call Screening and Customer Service departments, increasing their earnings by as much as 4 times. In addition, all of our sales management positions are held by former Vehicle Protection Specialists who have not only demonstrated their ability to sell but also their ability to lead. While we are never happy to see a team member leave CARCHEX, we all know it is inevitable. However, we pride ourselves knowing that countless former employees have credited their success at other companies/careers to their experience at CARCHEX. As for benefits, CARCHEX prides itself on the perks available to all CARCHEX team members: Generous 401(K) plan with a 4% match Benefit rich, subsidized CareFirst health (POS, HMO or HSA) dental and vision plan Paid time off Paid lunches Weekly cash contests Tickets to sporting events Fitness center with a certified trainer on staff Negotiated discounts with several essential vendors (auto, auto repair, apparel, food etc.) You commented that there is no open communication from management. If you are referring to the fact that we don’t like to tie up our team member’s time in weekly meetings, we agree. Our approach to communication is much different. We try to utilize brief team meetings, email, our HR portal, texting and informal manager interactions to keep our CARCHEX team well informed without interfering with their ability to maximize their earnings. While most companies loosely throw around the term “open door policy,” when it comes to describing their communication policies, CARCHEX embraces it. Our management team offices/workstations are located amidst the operating departments and their doors are literally open welcoming feedback from CARCHEX team members. As a result of our management team being hands on, all levels of CARCHEX team members interact with our management team every day. In fact, many of the improvements we have made over the years have been initiated by a CARCHEX Team member talking with a member of our management team. Apparently, you didn’t feel like you had an avenue to address your concerns and that is something we will be sure to reinforce with our Team. Had you reached out while you were employed, we would have helped you to understand what we truly offer and address any concerns you had about being properly trained and developed.

Thank you for taking the time to provide this review. We are always happy to hear we are able to bring out the best in our Team members! We are constantly tweaking our training and development programs so every Vehicle Protection Specialist can be as successful as you have been. Thanks for acknowledging that our efforts are paying off! As you have pointed out, it does take work and persistence, but we try to lessen the “grind” by making CARCHEX a fun place to work. We look forward to having you on our team for many years to come and can’t wait to share in your successes whether that is here or somewhere else! Please keep providing valuable feedback to us so we can continue to grow and make the entire CARCHEX team successful. Kevin Kiddy Talent Acquisition Manager kkiddy@carchex.com 410-527-9280 ext. 1490