CARFAX reviews

3.8

66% would recommend to a friend

(668 total reviews)
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Bill Eager

73% approve of CEO

63% positive business outlook

CARFAX has an employee rating of 3.8 out of 5 stars, based on 668 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CARFAX employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

668 reviews
1.0
Feb 1, 2018

Try to dispute these facts Carfax H/R

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NONE - RUN AWAY FAST!!!!!

Cons

Company Culture Ever since the company was bought out and made public, there is no employee loyalty. What once used to be like a family is now laughable and nepotism is rampant. How this is still allowed is beyond me. Moral is in the gutter and everyone puts on a facade in order to not get on the pink slip radar. Support from management Management and the Senior Team are so out of the loop and favoritism runs rampant. Employees are bullied into answering all the "annonymous" surveys, but miraculously, H/R knows who has completed the surveys and who hasn't. No one answers truthfully for fear of being fired. In speaking with others after the surveys are done, there doesn't seem to be a way that the results are legitimate. Teamwork "Teamwork" is listed as a strength, but it is usually one person controlling the departments or projects. Internal Communication Communication is a joke. The departments are contstantly pitted against each other and no one really knows who to go to or is afraid to approach them. Gender Equality This is definitely (and I can not stress this enough) a "good old boys" company. Career Development There is no career "development". You either sink or swim and training is virtually non-existent. Overall compensation for your work Those that do 90% of the work, get paid the same or less than those that do 10%. Others take credit for someone else's work and there is nothing you can do about it. Office / Work Environment The office itself is nice, however, the work environment is quite the opposite. There are always rude, pushy execs and managers yelling at others in the middle of the office. Work-Life Balance Work-life balance is only for a select few. If you actually know what you are doing, you are worked to death while others get away with doing nothing at all. Job Security Job security. Ha! There is none. Challenging Work Those that "work" are pushed until they break. Suggestions for improvement It's time for a new Senior Team. The current Senior Team is oblivious to what is really going on or they just don't care. There has been so much talent lost because of how they are treated. Those that do stay because they are passionate about the company eventually get let go because they don't "conform" to management. A complete overhaul needs to be done from the top down and this includes the family that runs the business by strategically placing all the family members at high positions so they can have a say in all aspects. Wake up before you lose it all!!! What I like about the company There really isn't much that comes to mind since the company went public. What I dislike about the company There are problems with communication, nepotism and office politics (that senior management completely denies any time it is brought to their attention). I have never seen lower morale in a company in my life. No one wakes up wanting to come to work except for the new employees that are still optimistic and naive.

3.0
Dec 9, 2023

It’ll do…

Recommend
CEO approval
Business Outlook

Pros

Average “competitive” paycheck, average work, average systems, average customers. Tends to not have mass layoffs like other corporations, hybrid work arrangment (3 days in office for non-managers, 4 days in office for managers and up, for now), office location is near a variety of good restaurants. Carfax is chock full of stimulation and instant gratification. Endless food like subway and cardboard pizza.

Cons

Paychecks are average, not industry leading. Flat organization means there are few places to be promoted internally. For some of us, the parties and games get in the way of work. After a few times it all feels rehearsed. We do our jobs in spite of Carfax’s culture, not because of it. Even before Covid, the Carfax shine had worn off. With S&P asserting more control over us, Carfax has become another bland corporation full of overly aggressive targets, cost cutting every nook and cranny, offshoring to the detriment of morale. The company is desperate to maintain the semblance of what it used to be. The S&P president visited our office a few months ago. Felt embarrassed cause we fed the guy sheet cake like we were at a 3rd grade birthday party. Surprised he didn’t have to blow out the candles and make a wish. Admittedly, I wish we could’ve smashed a pinata, played pin the tail on the donkey and jumped in a bounce house.

3.0
Feb 14, 2023

Beware the Back to Office Mandate and compensation drag over time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll work with smart people. You'll learn on the job. You'll likely like your teammates. The corporate playbook emphasizes mutual respect and collaboration. The company does try to be a best place to work with things like parental leave, weekly free lunch in the office, bring your dog to work, swag, and cash to pay for exercise equipment/clothing. 4 day work week "experiment" during the summer has been amazing, but no promise that it will be permanent.

Cons

I'm a long time employee that was very happy to work at Carfax initially, and am now jaded by years endless employee surveys we are pressured to fill out positively to get another notch on the corporate belt for "best place to work." I'm jaded by upper management's bro jock mentality that can come across as smug and bullying. Employees overwhelmingly provided feedback on how well remote work achieved the stated corporate goal of work life balance. Carfax employees were MORE productive over nearly 3 years and the company had record profits. People who moved to other states were lucky enough to be reclassified as remote. People hired as remote have been told their jobs are secure and that the company will continue to hire remote as needed to fill competitive jobs. Everyone else has been mandated to "return to office" three days a week with the ominous warning that management is committed to ensuring this sticks; I guess they need to pay their rent. Here's the reality folks. Carfax continues to try to hire people in Canada first, because it costs the company less. They are also trying to offshore jobs Latin America and Eastern Europe to save even more money. So don't tell me that "we're better together" in an office. You're lying.

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CARFAX Response
3y
Thank you for your honest opinion. You’re right! As a member of Team CARFAX, you will learn a lot, and we’ve got a lot of intelligent, kind people like you that are part of our team. We appreciate you pointing out many of the things that make us a great workplace and some of the concerns you have about how we work. We hear you, and we knew that returning to the office a few days a week would not please everyone. But we are a team, and like most teams, we are better when we can practice what we do together, no matter which office it may be. Our surveys are essential to help guide our decisions; we never want anyone to feel pressured about how they complete them. Sharing honest feedback in the surveys, as you’ve done here, is important to help us improve. Thank you again.
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Glassdoor has 718 CARFAX reviews submitted anonymously by CARFAX employees. Read employee reviews and ratings on Glassdoor to decide if CARFAX is right for you.