The company often promotes itself as an entrepreneurial, people-first organization, but many employees experience a highly centralized and financially driven culture.
* Work-life balance can be challenging. I experienced extended periods (months) of mandatory overtime (including around the holidays for year end) and was punished for taking time off due to business demands and staffing constraints.
* Leadership has publicly emphasized margin expansion, and employees frequently feel the impact through incentive changes, cost controls, increased workloads, and periodic workforce reductions.
* Layoffs and reorganizations create recurring uncertainty, including in functions not directly tied to seasonal tax work.
* Career progression can be difficult to navigate due to shifting priorities, organizational changes, and inconsistent leadership expectations.
* I observed situations where external candidates were actively recruited into roles only to exit the organization within months, raising concerns about hiring alignment, onboarding, and expectation setting.
* Employees in regional markets may feel increasingly disconnected from executive leadership and strategic decision-making.
* Organizational politics and executive visibility can sometimes appear to carry as much weight as measurable performance outcomes.
