Horrible, horrendous, despicable and vile management. #Sowhite, #Soconservative, #Outoftouch, #ParanoidManagement. The management team has been in their position for over 2 decades and is stuck in a way of doing business that doesn't keep pace. Their assistant managers rotate out of regions frequently as a result. They "have a process for everything", which will address 1/4 of the issues that a Field Service Technician will run into. Very little to no support given towards Field Service Technicians, who are doing ALL of the work. More and more responsibilities are being placed on Field Service Technicians that are unrealistic and unmeetable. Management will scapegoat Field Service Technicians when they fail and blame those around them in order to avoid taking responsibility for their incompetency. There is no upward mobility and no future in this work. You're better off elsewhere. Management loves to brag that they have had the EdwardsJones contract for 20 years, but they only have that contract. When they lose it, (and that day is coming fast) they won't have anything else to fall back on. Benefits are atrocious! They expect you to work 10 hour days 5 days a week. They say they include drive time as hours worked but they don't. If you accept the job, you will be probationary period for 2 months and then they will fire you because they've gotten what they needed from you. Trust this review if you trust nothing else, you will wish you had!
